Business Activity Monitoring (BAM) enables real-time access to business-critical activity indicators. BAM analyzes the information, reports and issues alerts related to important and relevant events for business operation. The main objective of this concept is to allow quick and effective decisions in order to guarantee the success of the company.
The sources of information that feed BAM are mainly the events generated by business applications. Implementing this concept means dealing with the complexity of gathering events from multiple applications. With a BAM tool it’s possible to monitor processes by following their steps and identifying problems in useful time, aggregating data from different systems, processing complex events and obtaining context information.
Normally, BAM tools are offered in a Web context in order to facilitate access. These tools provide a graphical interface to display the various business data, usually in the form of a dashboard. A dashboard is the set of a series of graphs viewed together, in which each graph can appear in a different format (bars, round, among others) and each one presents a different indicator of business.
The architecture of a BAM product is variable according to the tool. However, the structure normally used is as follows:
- Development interface: it allows the development of the graphics by the developers and the definition of the data by the architects;
- Presentation interface: it’s the user interface with the tool, allowing the visualization of dashboards;
- Databases: it’s the repository of information that is displayed in the BAM presentation layer. The data displayed in BAM is originated from other systems (BPMS, ERP, Database, etc.), but BAM tools usually have their own database for storing this information, reducing the need of searching the information at any moment in the systems of origin;
- Integration layer: it’s the layer that allows integration of the BAM tool with other systems and data sources;
- Administration interface: it’s responsible for defining users and profiles/access restrictions, as well as integrations with existing user repositories;
- Alerts/Actions Monitoring: it’s responsible for verifying the change and deviation of the indicators values and triggering treatment actions (like sending e-mail or alert SMS).
A BAM tool is not a data source because it only compiles and displays data from other systems or data sources. The correct use of a BAM system depends on the correct definition of important indicators for a constant analysis of the business.
Using a BAM system will allow you to know in proper time what it’s important in your company, without having to look for information in several places. These tools are able to consolidate all the information and to present it in a practical and easy way.
Multipeers is a BAM tool that allows you to have all the business information sent to the user whenever something important happens even when he’s not at the work station. In addition to ensuring that up-to-date information is always available, the information is delivered in a graphically clean and interactive way, allowing immediate analysis and action, thereby improving individual performance and increasing organizational efficiency.