What changes in companies with artificial intelligence?

We are in a new era: we are currently in the age of artificial intelligence and there is no escape for it. Brian Krzanich, CEO of Intel, even assures that all companies will be affected by this new technology. The truth is that given the technological developments we are seeing, if companies don’t adapt to the current situation, they will easily be replaced by their competitors. But after all, what changes in companies with artificial intelligence?

First of all, what is artificial intelligence?

Artificial intelligence is the ability that machines have to think like humans. It defines their ability to learn, think and decide autonomously and intelligently. Contrary to popular belief, this is not a recent concept. It first emerged in 1956 by John McCarthy, a university professor who used the term to describe a distant world in which machines would be able to solve all problems that until then were solved exclusively by humans.

What changes in companies?

Better use of data

Artificial intelligence helps to compile data and analyze daily experiences to find patterns and ways of improvement. The artificial intelligence systems of data analysis independently calculate the information in order to generate insights essential for a correct decision making. With experience, machines will be able to learn how to predict behavior of employees and customers.

Chatbots will be the future

Chatbots are the stars of artificial intelligence. They are linked to the company’s database and use common language to talk to customers. They are able to recognize names and phone numbers to predict customer behavior. They are very intelligent systems in that they store the essential information so they can refer customers to the areas they need to consult. Ryanair, for example, already uses this system to talk to customers.

More effective management

Artificial intelligence helps companies to interconnect all their information, which plays a very important role in management decisions. A company that analyzes your information in real time and has all the important business information in one place will be able to make more assertive and successful decisions, which enhances the success of the business. Multipeers is therefore an increasingly necessary tool in today’s businesses.

Elimination of more bureaucratic tasks

Artificial intelligence helps employees stop wasting time on overly bureaucratic and administrative tasks. Through rules, it is possible for robots to perform the function of personal assistants, giving information on day-to-day tasks, meeting schedules, and travel times.

Find the 7 Deadly Sins of the Digital Age

Digital transformation is one of the themes of the moment and it is impossible for a company to go alongside this revolution. Companies are continually looking for digital solutions that facilitate their business processes and that are capable of responding to all their needs. However, it is not always easy to adapt a company’s work to a digital reality and there are many errors that complicate business performance. In today’s article, let’s talk about the 7 deadly sins of the digital age and give tips to avoid in your business!

Don’t plan the implementation of technologies

Before starting to implement a digital strategy it is essential to assess the needs of the company and the main objectives that the company intends to achieve with the change. Digital transformation is not the cure for all business problems, but if implemented correctly it will help improve performance and increase success. Often companies make the mistake of adopting all the technologies they find without effectively planning the digital path they want to go through.

Complicate all processes

Most companies complicate the way they work. The digital transformation brings with it the agile methodology, which intends to increase the quality of service to the Customer. The chosen software should be intuitive and fairly easy to update, so that users can use it without having to resort to specialized technicians. When choosing software, effectiveness and simplicity should be the most important factors to consider.

Don’t involve all employees

Often, employees resist change and this is because they feel they are not involved in the whole process of digital transformation. It is important to show the whole team the advantages of change, especially advantages directly related to the work of each one. Communication is essential if digital transformation is well implemented.

Don’t integrate digital transformation into global strategy

This transformation should be part of the company‘s overall strategy, because only then it will succeed. It is essential to know where the company intends to go, design a transformation process and integrate that plan into the company’s overall strategy. Teams should work together towards modernizing processes

Don’t rely on the CEO’s support

It is important to have the support of the leadership and their commitment to the implementation of the digital strategy. Leadership must be committed to increasing the knowledge of its employees and actively participating in the dissemination of the new culture. It is only through good examples that employees will feel committed and willing to adopt a new philosophy of work.

Don’t equip the team with new skills

Digital transformation has brought the need to train employees to new skills. It is very important that teams are formed for this new way of working because otherwise they will feel frustrated that they are not able to embrace the new challenges of the industry.

Don’t elect a responsible person for the transformation

The responsible person for digital transformation must work towards implementing this new philosophy of work in a continuous and consistent manner. Although this process is common to the entire organization, it is important that there is a person responsible for digital transformation that coordinates all activities and involves all people.