Tag: empresas

Dicas de Gestão

5 reasons for your company to invest in integrated management systems

Integrated management systems are being increasingly used in organizations, as they allow a global management of the company through the integration of different departments and sources of information. These systems consist of a set of interconnected parts to produce results, transforming a strategy into operations. These systems seek the continuous improvement of all the organization’s processes, in order to maximize performance. In this article, we present you 5 reasons for your company to invest in integrated management systems!

Integration of all information

Are you aware of how many systems, Excel files and software you currently use to control your business? Most companies don’t use an integrated management system and they have independent ways of dealing with information. This way of working impairs management and decision-making, as there is no overall knowledge of the state of the company and if the manager wants to know everything in detail, he will have to consult a large number of sources of information, which consumes a lot of time. The use of this type of systems will integrate all areas of the company and reduce administrative errors. It will also provide managers and decision makers with a 360-degree view.

Reducing costs and increasing profit

This is the advantage that most pleases all managers! Operating efficiency increases after the implementation of an integrated management system, so the company will have more opportunities to focus on customer relationships and to develop innovations to stand out from the competition. The productivity of employees increases and the quality of services provided as well, so the profit will be greater in the short term. There is also a lower probability of error, so the long-term costs will be lower.

Better management of human resources

Possibly, many of your company‘s employees perform daily tasks that can be automated. Many employees perform day-to-day administrative tasks that don’t add value to the company. In doing this, it is common for employees to feel unmotivated. Integrated management systems allow people to perform more strategic and relevant tasks, which enhances their work and improves their performance!

Greater financial follow-up

You can no longer manually track your company’s finances, and you will certainly have plenty of Excel files and digital documents that make this task easier. However, in an integrated system, you can keep track of your costs and earnings, and you don’t have to manually enter financial data because the system has access to all of your company’s data sources, eliminating the need for human intervention.

Improvement of all processes

A company that uses an integrated management system can standardize processes, eliminate manual processes and shorten the execution time of tasks. In the end, the advantage will be global and the company will achieve better results!

Download our e-book and learn how a BAM system can help you better manage your business!

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Best management techniques for small businesses

All small businesses want to one day be great, but you need to be aware that growing up in the business world is a process that takes time. It is necessary that small businesses adopt techniques appropriate to their size, so that they can grow in a sustainable way. In today’s article, we present the best management techniques for small businesses!

SWOT Analysis

SWOT analysis is imperative for small businesses. This analysis allows us to know our strengths, weaknesses, opportunities and threats, giving us a better knowledge of the market in which we operate and the competitors we are going to have to face. This analysis should be updated every six months, so that managers are always aware of market developments.

Balanced Scorecard

This technique measures the performance of the company, identifying the current position with the strategic objectives previously defined. Its application can be made from the definition of indicators, which analyze the results from 4 factors: team evolution, improvement of internal processes, customer satisfaction index and current financial situation. The manager should compare the actions with the results obtained, identifying potential deviations and designing a strategy to improve the results if necessary.

Use a real-time management system

It is important that you know the state of your business at all times, from the beginning of the creation of your company, because only in this way you will be able to evolve at a sustainable pace. Business monitoring software such as Multipeers can also be applied to small businesses, because the information generated is always vast and, in this way, the manager will gain important management habits for when the company is bigger. Analyzing the business in real time and monitoring the evolution of indicators is an essential step for the growth of a business.

PDCA Cycle

PDCA is initials to plan, do, check and act. It is a management technique linked to the improvement of a company’s processes. Its purpose is to solve problems, pointing out the causes for potential deviations and productive failures. This process makes the organization of the company more efficient in the long run and it is essential that it be applied from the moment of creation of a business, so that the improvement can be continuous.

Decision tree

This management technique is used to evaluate risks, costs and benefits of a project from a certain number of probabilities. To start the decision tree process, you need to go by putting the decisions that need to be made in the short term, the risks involved, what the cost associated with decision making is and what benefit you can get from it. The goal is to put all possibilities and evaluate which decision is most beneficial to the company!

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Top 5 Worst Errors in Your Business’s Annual Strategic Planning

The end of the year is always a very important time for companies, as well as measuring the actions and results of the year that ends, it is also time to plan all the actions of the following year and to define the strategy that will guide the direction of the company in the next 12 months. This is not an easy task and requires dedication and commitment on the part of managers and decision makers. Sometimes mistakes made in the strategic planning of the company are responsible for the less positive results of the following year. In this article, we present the 5 worst mistakes in your company’s annual strategic planning so you can avoid them!

Lack of reflection about the year ending

Many companies make the mistake of only presenting values ​​in the annual reports, without making an interpretation of the data that they have ahead. Rather than saying that goal X has not been met, you need to do a deep analysis until you find the reason why the goal was not achieved. The past of business is a very important teacher for your future as it teaches us not to make the same mistake twice.

Lack of continuous monitoring

The decisions in the companies, in the vast majority of cases, are taken based on reports with a few days, which makes the company’s action reactive and not proactive. More and more it is necessary to monitor the business in real time, because only this way it is possible to take immediate corrective measures. Companies should analyze their planning on an ongoing basis and not just at certain times. Softwares such as Multipeers, which allow us to analyze all the company’s actions in real time, are a reality that is increasingly present in companies around the world.

Lack of communication

Lack of communication is one of the major mistakes made in companies. Managers often forget to clearly communicate their intentions to all members of the company, which makes many employees not know what the annual goals are and drive them to work unfocused. Always communicating annual planning in a clear and objective way is a rule for all companies that wish to be successful.

Wrong priorities

Companies have the ultimate goal of achieving the highest possible profit, but a series of steps have to be taken to achieve maximum profit and income levels. One of the major mistakes made in planning is the incorrect definition of priorities. Many managers list as their top priority goals that will never be met unless we pursue other goals.

Lack of information

Lack of information in companies is a very serious problem. Managers to make a conscious decision need to consult a large number of sources of information, which makes this process time consuming and tiring. The use of business monitoring tools such as Multipeers allows the manager to have all the real-time information about the company on the Desktop and on his mobile device, being much more informed when deciding.

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Find how to choose the best management system for your company

A management software is an important work tool and is a great ally of the productivity and competitiveness of any organization. Choosing the best software is not an easy task as it is not enough to go for the most popular choice on the market. It is essential that the software is the right for your business and it is not always easy to figure out which one will be the best choice. In today’s article, we leave you some important tips for choosing the best management system for your company.

Initial Evaluation

Before leaving for the market, it is advisable to do the homework. Determine the company’s software needs and take into account the opinions of many employees, especially those who will handle the software on a daily basis. Only after you are aware of what you really need you will be prepared to choose the best solution.

Prefer an easy implementation

Software that is very complicated to deploy and which takes a long time to install will not be intuitive and easy to use. Your main objective is to find a software that facilitates your daily work, so avoid the very complex software, because these require a lot of training time for the employees and this damages the collective income.

Be careful about safety

A management software will know everything about your business. The confidential information will be placed there, so it is mandatory to choose software that guarantees the protection and security of your information. If you choose Software as a Service (SaaS), you should carefully review the vendor’s backup policy and if you choose a product installed on a local server, you will need a team that will frequently monitor the security of the information.

Integration

It is fundamental that you choose a software that can be integrated with several applications because in this way you will get a global and integrated view of everything that goes on in the business. The software is transversal to the entire company, so it is fundamental that it can encompass all areas of the activity.

Choose a mobile version

The World is increasingly mobile and in companies this reality is no different. Everywhere, we can check emails and even attend meetings with people on the other side of the World. Before purchasing the software, check that there is a good mobile version.

It is essential to have a good software to ensure that your business will succeed. It is advisable to connect your software to a business monitoring system such as Multipeers, because in this way you will be able to analyze the business in real time and receive specific alerts whenever any situation requires your attention and intervention!

Dicas de Gestão

Find how to deal with changes in consumer behavior in recent years

Consumer behavior: key changes and tricks to deal with it

The consumer has changed a lot in recent times and technology is the main “guilty” of this change. The constant daily access to the Internet has transformed the way we buy and how we relate to brands. Increasingly, today’s consumer seeks to solve their problems quickly and efficiently, which forces companies to keep abreast of new market needs in order to act proactively. Today we are all more demanding, more informed and less patient. In this article we will give you some tips on dealing with changes in consumer behavior in recent years!

Multi-channel Communication

The current consumer is no longer satisfied with a single way of communicating with the company. Given the multiplicity of conversation platforms, customers expect to have several alternatives available to contact the company. As they seek immediate response, they now prefer chatbots, Whatsapp, or any other instant chat platform.

Create empathy

The current consumer likes to be heard and needs to feel that their doubts and complaints have been heard. Listen carefully to what he has to say to you and then repeat what he said in order to get the clear message that you understood his problem. Ask clear and objective questions about what he feels and show him that he is committed to finding solutions. The current consumer wants to be treated as unique and not as another member of a large group.

Offer interesting content

We currently receive dozens of emails per day with the most varied offers. Most of the information we receive is not really useful and its destination is going to the Trash folder. So, many companies spend a lot of time producing campaigns that will not have any return because they don’t care about what their target audience really needs and only focus on the dissemination of their products and services. The trend is to create valuable and really important content for the consumer. Articles about your area of ​​expertise, a news funnel or an e-book are good ways to create a stronger bond with your target consumers. Keep in mind that talking about yourself and your brand will be too egocentric and new consumers will not tolerate such brands.

Clearly define policies

It is essential to know how to proceed if there is a complaint. If you have a clothing store, you must clearly state how the exchange policy works. If you have a company that provides telecommunications services, it should be clear when explaining how to contact technical assistance. Informing the customer of everything is the first step to avoiding problems in the future. In an era in which people share experiences online (especially bad experiences), it is necessary to avoid any situation that may lead to disagreement with the client.

Never make the customer wait

This is our last tip and one of the most important. The current consumer doesn’t allow waiting. He wants an instant response to his problem and it is only with complete knowledge of the market and current needs that companies can effectively respond to situations. Analyzing the business in real time helps you to fully understand the current state of a business. That’s why software like Multipeers gain increasing importance.

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What is data management and why you should start using it today?

Data-driven management: everything you need to know

The terms Big Data and Analytics have brought a new challenge for managers: using the data to support their decisions. If decisions were made in the past based on feelings and a forecasting perspective, today they need to be taken based on true and up-to-date data, because only in this way companies can prosper in a market as competitive as the one we have at the moment. In today’s article we will talk about data-based management and realize why your company should start using it today!

What is data-based management?

The speedy pace of business today forces managers to make strategic decisions at all times and with great urgency. Decisions define the success or failure of companies and therefore a data-based management is essential to reduce risk in the decision-making process and contribute to the business success.

Data-driven management is one that is guided by the large amount of information circulating throughout the organization every day. The data comes from internal and external sources, such as customer profiles, market analysis, competition analysis, quotes, among many other information. Managing on the basis of concrete data is a very important step in deciding correctly.

Why should I manage based on the data?

First of all, managing on the basis of data is essential to making the right decisions. Data-driven management must rely on business monitoring solutions, such as Multipeers, because this way you will always have the most up-to-date information about your company. A delay in decision making can mean the loss of business, especially in the current market where everything changes so quickly. Information is the most important asset in today’s businesses and needs to be managed in the best way possible.

Besides being important to have updated data to decide, managing based on real information allows you to set concrete performance indicators to evaluate the performance of your company. Knowing the actual performance level of an organization allows you to discover failures and improvement points, maximizing the company’s performance to the fullest.

Data-driven management also helps companies to reduce operational costs by being able to more easily identify the company’s most-spending sectors. Based on the information gathered, managers will be able to change processes to reduce costs.

Finally, real-time data-based management allows you to identify changes and failures at the exact moment they occur, and it is possible for the manager to act immediately.

Business information is one of the concerns of current managers because there is already the awareness that knowing is power and only with a concrete knowledge about the operations of the company and the market is that you can beat the competition.

Download our e-book about business monitoring and meeting objectives and learn how real-time data management can help your business grow!

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Get to know 4 tools that facilitate business mobility

Use the best applications to facilitate business mobility

Technological evolution has made business mobility an increasingly present reality in the business world. The possibility of responding to urgent situations at a distance, brought greater agility and efficiency to the companies and allowed to reduce operating costs. There are applications that facilitate business mobility and in this article we present you the 4 most important!

Microsoft Office 365

Office 365 is a solution in the Cloud that offers features for creating Excel documents, texts and presentations. All these documents are essential to perform the administrative and communication tasks of any business. With Office 365 you can create and edit documents anywhere, giving business mobility. The access to this tool is by user account and there is no need to install the program on all devices that the company uses.

Videoconferences

Videoconferencing tools were the first tools to enable enterprise mobility. Nowadays, they are advancing on a large scale for mobile platforms, which significantly increases the scope of mobility. Programs that were only initially designed to be used on fixed devices have won a mobile version. Nowadays, we can already use Skype and Hangouts on mobile devices, which allows us to have meetings anytime, anywhere in the world.

Corporate Email in the Cloud

Changing the corporate email system to a cloud-based solution is very important to increase business mobility. These solutions facilitate communication between the various departments of the company, because the information becomes accessible even when you are using tablets and smartphones. Using email on mobile devices allows for a faster and more efficient response, which contributes to greater management efficiency.

Multipeers

Analyzing data in real time is an increasingly necessary reality in the business world. Managers often complain that they don’t have current and reliable information about which they can make conscious decisions. Multipeers is a business monitoring system that allows you to analyze everything that happens in the company in real time. Multipeers will search data from all of the company’s sources of information and present it in a graphically clean and intuitive way, making it easy to make decisions. It also has the advantage of allowing you to set business alerts: whenever a situation that requires your attention happens, Multipeers will send you an email or an SMS to notify you.

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7 Tips to Improve Customer Relationship

With digital evolution, communication with the customer is easier, given the multitude of ways to reach it. However, if communication is easier for us, so is it for our competitors, so the battle for the attention of the target audience is greater than ever. There are important tips you can follow to improve your relationship with the Customer and in this article we’ll introduce you to the 7 best tricks!

Meet deadlines

To satisfy the customer in the immediate, many companies make the mistake of setting deadlines too short to solve complex issues. It is tempting to show our customers that we are fast and efficient, but if we cannot meet the deadlines we are going to get an image of lack of professionalism. Therefore, it is essential to be conscious when defining a deadline because we have to take into account all the limitations of time and resource that may exist.

Focus on meeting customer needs

The relationship with the customer doesn’t expire when customer buys. It is increasingly essential to keep track of the level of consumer satisfaction through satisfaction surveys.

Update information in real time

Whenever you receive new data about a customer or potential buyer, you need to update your CRM right away. Don’t leave this task for later because you run the risk of forgetting and losing important information for the realization of a sale. Running your information systems in real time and analyzing all changes with a business monitoring system such as Multipeers allows you to make more conscious decisions and close deals faster.

Establish emotional relationships

According to a study published by Harvard Business Review Brazil, turning satisfied customers into people emotionally connected with the company is far more advantageous than making dissatisfied customers happy. A client emotionally attached to a brand spends twice as much and is worth 52% more than a satisfied customer. A good trick to connect emotionally with customers is to create a kind of VIP club, where you offer special promotions and exclusive offers.

Have a good presence on social media

People no longer go to the Internet today: they live online. Therefore, it is essential that a brand is aware of the social media most frequented by its target and that defines a strategy of action in these platforms to ensure close contact with the customer. If you use a Facebook page, offer interesting content and be always available to respond quickly to your followers’ questions. Don’t just talk about yourself; you should share content about your area, to attract the attention of your followers.

Be human and not mechanical

Consumers feel more confident with companies that treat them with education and transparency and feel no empathy with companies that use a standard, quasi-robotic service. Talking to the client empathically.

Be objective

Customers hate when they feel like companies are fooling them with beautiful words. You must always be objective and go straight to the problem that the customer wants to solve. Don’t be afraid to say “no” or to make a mistake. You must always offer solutions to the customer in order to minimize the negative effects that a purchase had.

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5 reasons why you should have a data backup

Learn why a backup of data is critical to your business

We live in an increasingly connected world where there are more and more virtual threats. Therefore, it is essential that you be prepared for any situation that could put the security of your information at risk. These days, putting a security password in your most important files is no longer enough. Making backups of data frequently is a critical step in ensuring that you will not lose sensitive data of the utmost importance. In this article, we’ll give you 5 reasons why you should do a data backup!

Ensures productivity in disaster situations

If there is a computer problem and important files are lost, the only alternative is to redo the work that has been done previously. This leads to a large productivity drop. Having an up-to-date backup of the data will allow the company’s revenue to not be affected because even in the event of a computer disaster the employees will have access to the documents they need to work.

Eliminates human failures

Corporate backup processes are, in most cases, automated. This eliminates, or at least substantially reduces, human failures. If you have scheduled backups automatically, you do not have to worry about this task or any possible errors during its execution. This ensures the integrity of your business information.

The whole information in one place

Having all the company information in one place helps in the organization of business data. Having files spread across multiple computers and external disks causes confusion and delays when browsing a file. Centralizing everything is a more agile way of dealing with information and responding more quickly to the needs of those who need to consult the data.

Prevents problems in case of natural disasters

Companies that don’t have a backup plan may find it very difficult to resume activity after a natural tragedy. It is estimated that 80% of organizations that go through a stop more than five days, without having a backup plan, ends up closing the activity in a short time.

Cloud facilitates backups

Backing up the Cloud is one of the best choices for businesses. Although there is still some concern about this new technology, saving files to the Cloud is extremely secure. This way of doing backups presents immense benefits over more traditional forms: greater portability, lower installation and maintenance costs and a higher level of security.

The amount of information that exists in companies today is enormous, so it is necessary to find increasingly sophisticated ways of dealing with it.

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The impact of automation on day-to-day business

Learn how automation affects business

Automation is very important for companies today and the more automatic the processes the smaller will be the possibility of making mistakes and the greater the professionalism of the company. In this article we will cover the key aspects of the impact of automation on day-to-day business!

Higher profit

The right partnership between man and the machine allows for a greater income in the day-to-day. It also allows the elimination of excess labor costs, since it is easy to optimize the work of the employees.

Lower margin of error

The probability of making mistakes decreases dramatically when processes are automated. The procedures are known by the employee and it turns out to be easier for him to perform his job correctly.

Decrease in production costs

Automation generates a lot of savings because eliminates errors, reduces the time to perform tasks and reduces the need for a large number of employees to perform the same function. Correct automation allows for easy identification of inefficiency points and delays, which can be corrected immediately.

Reduction of working time

The time required to carry out the tasks substantially diminishes, as well as the need to carry out purely bureaucratic and boring activities. In this way, employees can focus only on their real tasks.

Effective control of operations

Automating the purchasing processes of a company ensures that all actions taken are in compliance with established standards. All actions related to purchases must be introduced in a digital environment so that it is possible to consult your history whenever there is a need to know what happened with a particular purchase.

Management in real time

Softwares like Multipeers allow real-time business management. Through the consolidated information in a simple and interactive dashboard, you can create reports quickly and efficiently without spending much time analyzing data.

Automating a business is essential to succeed in today’s competitive world. Consumers are becoming more informed and demanding and it is necessary to keep pace with their needs in order to win the competition. Management software is an important alliance of automation and its correct application brings all the benefits presented in this article!

Learn about the advantages of a BAM system and find how you can get the most out of this tool!