AIOPS: memorize o termo que vai mudar a forma de gerir a área de TI

AIOPS: memorize the term that will change the way you manage the IT area

Posted Leave a commentPosted in Tecnologia e Gestão

We live in an increasingly digital era where business success depends on the technologies used. Performance problems (peaking, cyber attacks, etc.) lead to financial losses and IT operations need to work more efficiently. Digital businesses and technologies are increasing the volume, speed and variety of data. Correlation and manual analysis of data and alerts is increasingly difficult for the IT operations team, with tools in silos spread across mobile devices, the Cloud, and the mainframe. IT operations suffer from excessive noise because there are many events and many processes and it becomes humanly impossible to keep up with everything that goes on. The solution is to achieve a more efficient management with reduced costs and that is why Gartner created the term “AIOPS: Artificial Intelligence for IT Operations”. This new term aims at a change of culture to obtain more agile processes.

But, after all, what is AIOps?

This new form of IT management allows a move away from isolated operations management and provides intelligent insights that promote automation and collaboration to provide continuous improvement. AIOps uses big data, data analysis and machine learning to provide insights and a greater level of automation. Thus IT operations do not depend so much on human interaction to perform the management tasks required by modern infrastructure and software. In this way, human interaction is reduced in routine tasks and human resources are released to other areas of added value. AIOps solutions consume data from various resources and then store and provide access to them, enabling more advanced analysis.

What are the main uses of AIOps?

  • Analysis of the cause of the problems
  • Reduction of algorithms and correlation
  • Preventing problems through smart alerts
  • Intelligent automation
  • Predictive Capacity Identification
  • Agility between teams and datacenter groups

Challenges of AIOPS

This new way of managing information technologies presents numerous challenges. The first of all is resistance to change. There is still some mistrust regarding artificial intelligence and there is a fear that the automation of tasks will put people’s jobs at risk. Another challenge is data disorganization. Most companies do not have the data in an organized way and Artificial Intelligence works entirely based on reading information to perform its function. When it reads wrong information, it creates wrong standards. Lastly, another challenge in this industry is the lack of planning. Some companies implement IA not to be out of the market or because the competitor deployed and had good results. However, each case is a case and if there is no planning on what the company expects of the machine and if there is insufficient and well structured data, the whole investment falls to the ground. It is necessary to do market research and evaluate the pros and cons of technology and its applicability to the business.


AIOps adds value to organizations. In the future, it will play a very important role in increasing the efficiency of IT teams and will facilitate the adoption of next-generation complex technologies that traditional solutions are unable to cope with. Digital transformation requires AIOps because with this new concept, IT teams can automatically analyze large volumes of digital data and solve difficult problems faster.

O que podemos esperar da tecnologia em 2019?

What can we expect from technology in 2019?

Posted Leave a commentPosted in Dicas de Gestão

The end of the year is always the time to anticipate trends and it is essential that companies are aware of the technological innovations of the upcoming year. Gartner has already pointed out the key technology trends that we will find in 2019. In today’s article, we talk about the major technology trends in the new year!

Digital Twins

This is a solution that aims to improve the processes of creation, testing and correction in the manufacture of new products. In fact, digital twins are nothing more than a copy of processes that exist in reality. At the same time that a product is developed in the physical world, its creation also happens in the virtual world. In this way, it is possible to carry out tests and analyzes before the product reaches the market. The main advantages of this technology are: reduction of production time, reduction of costs, greater capacity of adaptation, better forecast of profits and improvements of the forecast of risks and reduction of errors.

Augmented Analytics

Data are the most important assets of companies and managers need to be aware of this. By 2019 data analysis is expected to become even more important and programs and applications are used to enable data to be analyzed faster and more automatically. The goal is not to replace humans in this task, but to equip them with all the tools and information necessary for more assertive decision making. In this way, you can automate data creation, discover trends, and exchange information across departments. The RH, financial, sales and marketing departments are the ones who most benefit from this type of analysis.


Blockchain is very fashionable due to the increasing use of crypto-coins, but its use goes far beyond that. This technology makes transaction logging much more secure. This technology has innovated in the way of recording information, which provides a new way of working with data in the web world. However, Blockchain is not only used in the world of crypto-coins. Also in the area of ​​health this technology can be used, since it allows a registry of all data movement, which increases the security of the same. 2019 will be the year of solidification of this technology.


Chatbots are the stars of artificial intelligence. They are linked to the company’s database and use common language to talk to customers. They are able to recognize names and phone numbers to predict customer behavior. They are very intelligent systems in that they store the essential information so they can refer customers to the areas they need to consult. Ryanair, for example, already uses this system to talk to customers. More and more companies are using this functionality and it is expected that in 2019 there will be a great increase in their use.

Interactive Dashboards

The large volume and complexity of data requires new ways of analyzing information. Interactive dashboards are going to be a big trend next year. Softwares such as Multipeers allow the creation of an interactive dashboard with information from several data sources, which makes the analysis faster and, consequently, the decision making is faster and efficient.

5 Dicas para implementar a transformação digital de forma correta

5 Tips for Implementing Digital Transformation Correctly

Posted Leave a commentPosted in Dicas de Gestão

Digital transformation in business is increasingly a necessity and is no longer seen as just a fashion trend. Nowadays, a company that doesn’t exist online is almost as if it didn’t exist and is easily surpassed by the competition. Digital technologies have redefined the way companies do business, changed how we relate to customers and how we communicate. Forrester research reveals that large business owners expect 47% of total sales to be influenced by digital media by 2020. In today’s article, we leave you 5 tips for implementing digital transformation in right way!

Redefine your business

Digital transformation is much more than just including technology in every company process. Digital transformation is a change that affects all areas of the business and requires cultural change, which can only be achieved if employees are willing to change. It is important to analyze the market of your company and define a strategy for the future, identifying potential threats and opportunities, adapting the whole company’s performance.

Involve the whole team

Even if there is a person responsible for the process of digital transformation, it is very important that you involve all employees in this change, because only then you will have their support and commitment. Communication between all departments is essential if digital transformation is to be implemented correctly.

Stay up-to-date

When a company decides to invest in digital transformation, it must be aware that it is necessary to be constantly updated on technological trends and innovations. Artificial intelligence is the biggest trend for the next few years, according to a Gartner study released in 2016. It is believed that more and more the customer relationship through digital means will be done using chatbots. Using cloud storage is another big trend. According to a survey by IDC, by 2020 about 67% of software spending will be related to cloud storage tools.

Get expert help

The shift from an analog paradigm to a digital paradigm can be quite complex for companies that don’t have the experience they need. In these situations, it is advisable to hire external support. Specialized companies have more experience and more technical knowledge on the subject and will be more prepared to face the challenges that have come up along the way. However, you have to evaluate the costs: adopting a ready-to-use solution will certainly cost less than developing the tool internally. On the other hand, it is essential to know all the needs of the company, because existing solutions may not be able to meet all the requirements of your company.

Always work with goals

Following the market trend is very positive, but it can be detrimental if you don’t know what your business objectives are with the adoption of digital transformation. It is important that you know your goals well and that they are specific, realistic and measurable, because only then can they be achieved. Digital transformation can help you achieve a wide range of goals: win new customers, retain current customers, optimize team performance, and more.

Máquinas vs Humanos: inimigos ou bons aliados?

Machines vs. Humans: Enemies or Good Allies?

Posted Leave a commentPosted in Tecnologia e Gestão

Customer service is increasingly automated. This is due to the increasing demand of consumers, who are looking for faster and more efficient responses. The business world, over the next few years, will have a greater dependence on machines and this causes many people to look at them with mistrust and fear. But are machines and humans, enemies or can they be good allies?

Machines vs. Humans

A study by Gartner concluded that by 2020, 85% of the times that consumers will relate to business will be without any human intervention. However, we should not think that machines will dominate the world and end human interaction. In fact, what this means is that human beings will increasingly have control over technology, using it in a more intelligent way and freeing employees from bureaucratic and repetitive tasks.

What changes in the main sectors

Medicine: In the United States, 98% of prostate surgeries are done with the help of robots. We can say that computers make the work of healthcare professionals more efficient, reducing the duration of surgeries and drastically reducing the risk of error. It is estimated that in 2018 the health technology area will create 35,000 new jobs.

Education: distance learning is already a reality in many countries. Currently, there are robot teachers who are able to teach and correct tests. There are a thousand robots of this type all over the World. Students demand that education be adapted to the reality they know and this reality is technological. Thus, distance learning will increasingly be the preferred way of learning.

Banks: The influence of machines in the banking sector is mainly related to the possibility of each user being able to access their account anywhere in the World. In 2012 there was an 84% fall in job creation in the banking sector in relation to the previous year. Technology has in fact reduced the need for professionals, such as cash operators. On the other hand, increased the need for IT professionals.

Agriculture: this is one of the sectors most affected by the entry of new technologies. In this area, irrigation and harvesting machines greatly increase productivity. The replacement of men by machines in this sector is a reality. However, it is also necessary here to have good IT professionals, which proves that if on the one hand machines replace human labor, on the other they create new needs.

Marketing and sales: Easy access to the Internet and increasing use of social media has changed the way people view consumption. At the sales level, it is becoming easier to consume. People can buy products from around the world from a mobile phone. The user experience has evolved a lot in this sector, because it is now possible for people to “experience” clothing from a distance, to see if they like a piece or not. At the marketing level, automation allows promotional campaigns to be increasingly targeted to the specific needs of each citizen, which greatly improves their experience.


Machines and humans don’t have to be enemies. In fact, when technology is well used, who wins is Man. The World has evolved at an amazing rate and citizens need to keep up to date so they don’t risk losing their jobs!

Saiba como a Internet das Coisas vai influenciar o seu negócio

Find How Internet of Things Will Influence Your Business

Posted Leave a commentPosted in Internet e Marketing

Internet of Things Will Influence Your Business

The Internet of Things describes a scenario in which various objects used in everyday life are connected to the Internet. Nowadays, more and more objects are connected to the Web. At the beginning of this digital age, it was only possible to connect smartphones and tablets, and yet, in recent years we have witnessed a revolution in this area and it is now possible to connect game consoles, Televisions and surveillance cameras to the network. The Internet of Things have a vision that goes even further beyond this and will greatly affect business. Today we are going to talk about the main impacts of the Internet of Things in business!

Smart service

The Internet of Things can greatly facilitate customer service. Nowadays, thanks to this technology, it is already possible to be warned that an item inside a refrigerator is near the end of the shelf life. This is a huge advantage for companies that sell frozen products, such as hypermarkets.

Real-time Marketing

With the Internet of Things it is possible to collect real and updated data on consumers in real time, anticipating their needs and creating strategies and campaigns that satisfy them. Real-time data collection is far more effective than thorough market research and changes the way we work in the business world, transforming companies into proactive rather than purely reactive organisms.

Equipment maintenance

The Internet of Things can be used to convey information about the wear and tear of a company’s equipment, thus helping with maintenance issues. It is also possible to recognize failures at the beginning of production processes, which allows the problem to be repaired immediately, preventing more serious complications in the future and avoiding losses of profit.


The connection of logistics equipment with the Internet of Things helps companies to increase their efficiency in customer service, and it is also possible to deliver faster and increase customer satisfaction. The whole business can be monitored in real time and all information is connected to each other.

Application in Data Center

In industries, the Internet of Things proves to be very useful as it is possible to measure temperature and humidity levels. The sensors are integrated with network and system monitoring tools and, if stipulated values ​​are exceeded, alerts are generated to take corrective actions.

Internet of Things will grow a lot in the next few years. A Gartner study estimates that there will be 8.4 billion devices connected by the end of 2017. Companies should take full advantage of the technologies, applying them for efficiency and customer satisfaction.

BAM: conheça as principais vantagens da monitorização do negócio

BAM: find the key benefits of business activity monitoring

Posted Leave a commentPosted in Tecnologia e Gestão

According to Gartner, BAM – the acronym for business activity monitoring – is the set of processes and technologies that aim to improve the analysis of the state of the business based on real-time information. BAM is used to increase the effectiveness of the business and to obtain all the data to make the best decisions. In this article, we present you the main advantages of using a monitoring system for your business!

Real-time information

Business life happens now, every moment, and it is essential that you know what is going on with your business. Decisions based on a few days’ reporting are always reactive and risk being overtaken by faster competition to act. Knowing everything that goes on in real time with your business is essential so that you can make timely decisions and have a proactive stance in the market.

Central management

BAM software allows a solid administration platform capable of collecting data from a wide variety of sources. So you can get all the information you need to decide in a convenient way in one place. With a BAM tool you can say goodbye to reports dispersed all over the places because you will find all the information about the company in one place.

Eliminates manual processes

Manual processes are more susceptible to errors than automated ones. By using a BAM tool such as Multipeers, you can free employees for other tasks and you can automate more repetitive and annoying tasks. This ensures that there is no need to constantly update data and consult reports. Everything is previously defined by itself and nothing will fail. The more automated steps, the more time you will have to focus on other important things to improve the business.

No need for clicks

BAM tools update permanently and automatically, so there is no need for user intervention. Instead of being the user looking for the information, it is the information that, in an autonomous way, finds the user.

Facilitates decision making

BAM tools make decision making more effective because they prevent errors from occurring since they eliminate the need to collect data from many platforms. As they have a simple and interactive interface, all information is presented in a practical and interactive way, providing all the information in one place, giving the manager all the data he needs to make the right decisions.


Analyzing data in real time is increasingly a reality in companies around the world. Business is happening at a very fast pace and it is essential that you know what is happening in your company to make the most appropriate decisions for your business. Multipeers is a growing need in today’s business world. Download our ebook at this link and get to know everything you need to know about BAM!

Conheça os vetores que estão a transformar o software de segurança segundo o GARTNER

Get to know the vectors that are transforming security software according to GARTNER

Posted Leave a commentPosted in Segurança

The market of security software is undergoing a dramatic transformation and according to Gartner there are 4 reasons: the use of advanced analysis, the adoption of SaaS (software as a service), expanded ecosystems and new data protection laws. Due to this new reality, companies are redesigning their security systems.

The overall security market is undergoing a period of disruption due to the rapid transition to cloud-based digital business and technology models that are changing how risk and security functions deliver value in an organization,” said Deborah Kish, principal research analyst at Gartner.

Let’s take a look to the 4 vectors that are changing the security software industry:

By 2020, Advanced Security Analytics will be embedded in at least 75% of security products

Companies are increasingly looking for products that incorporate predictive and prescriptive analytical technologies, that is, that are “smarter” and alert users to possible security incidents. These more advanced analytical capabilities are driven by a variety of underlying technologies, such as heuristics, artificial intelligence/machine learning, and other techniques.

The acquisition and integration of products and technologies will be a critical strategy to increase market share and enter new markets

Given the preponderance of startups and small vendors seeking innovative approaches to security issues, acquisition, integration and consolidation are highly effective strategies to increase market share and enter unknown markets. In many cases, mature suppliers looking for continued growth acquiring faster-growing companies from emerging markets. In other cases, suppliers optimize profits by consolidating similar products under a single brand, thereby leveraging economies of scale by combining key functions such as development, support, sales, and marketing.

Demand for end-user flexibility will increase adoption of SaaS

A recent survey of Gartner end-user security spending indicates that there is a preference for products in a SaaS format. SaaS for security and risk management becomes critical as customers move to digital business practices. However, vendors should consider the financial implications of maintaining support for security products rather than investing in a managed product.

The new data protection law creates an opportunity for the security industry

The General Data Protection Regulation (GDPR) will come into force on May 25, 2018 and there will be substantial fines for companies that do not comply with the regulation. Companies will be more willing to invest in security solutions because the investment will be necessary so that they don’t have to pay high fines.

The business world is really changing and businesses need to adapt. Real-time analysis and the need to protect the organization’s data are increasingly evident.

5 dicas do Gartner para analisar corretamente os seus dados em tempo real

5 tips from Gartner to analyze your data in real time

Posted Leave a commentPosted in Tecnologia e Gestão

Get the tips from Gartner

Gartner is the world’s largest leader in technology advice and research and supports the importance of real-time data analysis for better decision-making. “Real-time analytics can enable data science teams to perform modeling, simulations, and optimizations based on a complete set of transaction data, not just samples,” said one Gartner analyst. In this article, we present you 5 tips from Gartner to properly analyze your data in real time!

Turn time-consuming operational decisions into real-time decisions

Operational decisions are repeated very regularly in a structured way. Changing slow decisions to real-time decisions requires new methodologies. Make data readily available so that operational decisions are based on facts that are happening at the time and not based on old data.

Make frequent changes to simplify processes

Review how decisions are made in your company and find ways to improve it. Let’s use the example of the template used to approve transactions by the company’s credit card. This model is developed once in historical data and is now used to evaluate credit card transactions in real time for several weeks or months. It’s important to monitor the results to ensure that the models work correctly. If they don’t work, you need to modify the rules and analyze often to get the best possible way to decide correctly.

Use business alerts

Business monitoring systems work continuously, 24 hours a day, 7 days a week. Software such as Multipeers track all events as they occur. You can and should set business alerts to be warned whenever something out of the standard considered normal occurs. In this way, you will be alerted via e-mail and/or SMS about the situations that require your attention. It ensures that you don’t lose any important information about the business and you have the possibility of acting immediately.

Be consistent with the operational method

The use of dashboards with real-time information about the company possibilities you to create a common operating framework for all employees. However, it’s possible to define which indicators each employee will receive so that he receives only the information necessary for the execution of his daily work. In this way, the company has a more organized and focused day-to-day life.

Consider decision-making as a discipline

The management of information for the correct decision making is the progress of the design of systems that make decisions. Decision-making systems are run through rule mechanisms, which are divided between software and people-real decision-makers. Look at this component as important to business success as a discipline, creating rules and working methods that allow you to analyze data correctly and decide securely.

5 Aplicações da Internet das Coisas no mundo da Indústria

5 Internet of Things Applications Across Industries

Posted Leave a commentPosted in Soluções de Gestão

Top Internet Applications of Things in the Industry

Internet of Things describes a scenario in which various objects used in everyday life are connected to the Internet. Today, more and more objects are connected to the Internet. At the beginning of this digital age, it was only possible to connect smartphones and tablets. However, in recent years there was a revolution in this area and now it’s possible to connect gaming consoles, televisions and surveillance cameras to the network. The Internet of Things has a vision that goes even further beyond this.

This new concept proposes that people will be able to connect several objects to the network, not with the intention of creating a new way of consulting information on the Internet, but with the purpose of making the objects more efficient. Consider the example of a refrigerator. With the definition of the Internet of Things, the object would have the ability to inform us when the shelf life of a food is nearing its end. In the case of a thermostat, this object would be able to search the climatic conditions of the geographic are where it is to define the ideal conditions for the air conditioning.

According to Gartner, in 2020 there will be 20.8 million interconnected devices, without counting computers and mobile devices. It’s estimated that in 2020 there will be 7.3 million people on the planet, which means that on average every inhabitant of the Earth will have about three objects connected to the network. At industry level, there are many applications of the Internet of Things, we highlight the most important.


With the application of the Internet of Things in the production phase it’s possible to identify problems that may have an impact on the final result and compromise its quality. In addition, it’s possible to implement corrective actions and to increase the efficiency and productivity of machines.

Maintenance services

Having detailed and up-to-date product information is important to reduce maintenance costs. This feature allows you to identify defects or failures, avoiding product breakdowns and associated costs. The sensors are able to detect vibrations or unusual temperatures and recommend preventive maintenance.


The monitoring of the operation of the machines and their configuration helps to define adjustments in the production process, including at the level of the raw materials.


Connected sensors contribute to greater agility throughout the entire distribution chain. The real-time information allows you to know where a particular batch is located and informs if there was any anomaly during the transport process. The sensors also contribute to implement improvements in future processes, contributing to cost reduction and to increase efficiency.

Fleet management

The Internet of Things allows you to monitor fleets and optimize speeds, fuel consumption, vehicle status, among other indicators.

Internet of Things can be applied virtually to everything and it’s put by Gartner in the mix of five digital technologies that companies will have included in their platforms in the coming years. This is another concept that shows the importance of having information in real time. People need to be constantly updated and this contributes to improvements in the industrial processes.