Tag: onde aplicar rpa

Internet e Marketing

Are companies ready to adopt RPA technology? (part 2)

By Adriano Ribeiro, CEO & Partner bwd and Rui Raposo, CCO & Partner bwd

You can read the first part of the article here.

And what are the advantages/benefits generated by the passage of these human tasks to robots?

First of all, people welcome this technology because they hate the tasks that systems do, relieving them of growing work pressure.

Another advantage immediately recognized by the users of these RPA solutions is the significant increase in the productivity of the organization as employees are freed from time consuming tasks to start to perform more stimulating tasks.

Additionally we can add as advantages of RPA solutions:

  • the high scalability of operations without the need to increase the workforce;
  • the elimination of activities related to manual data collection and human error;
  • the monitoring of the speed of the business, due to the speed gains that the solution allows to obtain.

All this without any use of code, allowing teams in various business areas to create robots autonomously for the tasks they wish to automate, with the rapid attainment of increased operational efficiency.

Is the adoption of these RPA solutions a small investment?

Yes, and being a small but variable investment, your return is always less than a year. So if a RPA tool is inexpensive and additionally does not require great IT skills to implement, its implementation turns out to be a no-brainer. The implementation of RPA solutions is, in fact, simple, allowing very fast results. This is particularly important when, as we all know, in our organizations often, the business wants something relatively small, but the IT department having larger fish to fry puts these requests and materials last. Once this reality is realized, the only major concern regarding the implementation of this RPA solution has to do with the disruptive effects. For this reason, we often find IT teams in denial about RPA and what it can do. The solution lies in the use of a competent partner in the implementation of these solutions that can understand all the impacts that these encompass for the IT structure, in total alignment with the IT teams and ensuring that the designed RPA solution is conveniently embedded in the overall strategy from you.

Do these solutions easily integrate with organizations’ information systems?

This is another of the advantages in implementing these solutions – its simple and easy integration with any legacy or non-legacy systems architecture. It is very interesting that the adoption of automation programs, because they are neutral technologies, allows the organizations to maintain a high rate of modernization with the internalization of the rapid advances that are realized in this area, unlike other IT investments in which the organizations are obliged to rethink your approach every time you adopt a new technology. In addition to this alignment with the IT strategy, the implementation of an RPA solution within an automation strategy in order to be successful must be fully aligned with the business and operations strategy. More than simply automating an activity, advances in artificial intelligence, software robotics, machine learning, and innovative technology platforms enable companies to redefine their processes and consistently evolve to modernize their organization. Therefore, workplace automation provides a significant opportunity for improvements in the performance and overall efficiency of organizations.

The main objectives identified in the adoption of technologies such as RPA are:

  • Reducing risk – Many companies automate processes to reduce the risk of malware and other threats. The risks inherent in upgrades and migrations also drive organizations to software as a service (SaaS) and cloud computing. Finally, the risk of inactivity is another driver to select the new generation of RPA, ITO, BPO and XaaS.
  • Increased efficiency – Companies that embrace RPA implementation often do so because automation leads to significant productivity improvements and increased organizational flexibility
  • Increased Compliance – By recording all actions and identifying and removing data gaps between multiple sources, RPA assists in performing reviews and recognizing compliance issues.
    Higher quality information available.

The methodology applied in the implementation is also fundamental. If properly implemented, automation can provide tremendous improvements in all these areas. But the balance of benefits can vary with different technologies and approaches. The right balance for any organization will depend on your overall strategy and your business goals. Automation programs should therefore start with a clear articulation of the problem. Each project must be able to identify where and how the automation can offer improvements and show how these improvements are linked to the overall strategy of the company. To maximize return on investment, companies must be careful not to specify, overstate, or overspend on investments in automation. Choosing the right level of complexity to meet current and future predictable needs requires a deep understanding of the organization’s processes and systems.

It seems clear from our experience that the most successful RPA solution implementation projects have the following characteristics:

  1. Decentralization in terms of governance in project management. Decentralization in functions or business units as responsible for automation initiatives, with or without support from a core team. Conversely, experiences in less successful organizations are those where a central team is the sole responsible for delivering automation throughout the organization.
  2. The expansion of Buy-in in automation throughout the organization. Encouraging a truly enterprise-wide program and pursuing the adoption of more advanced cognitive automation technologies.
  3. The involvement of the IT function. The success of automation programs also depends on the early involvement of the IT function. First and foremost, IT teams from these organizations are more likely to have automated their own processes. Your involvement in the automation effort is definitely a differential in success.

In conclusion, the evidence suggests that Artificial Intelligence solutions like RPA deliver real value to business and can be a powerful force for disruption. The first to adopt AI solutions that combine strong digital capacity with proactive strategies have higher profit margins and stand out in terms of the performance of other companies. Numerous success stories in implementing retail, utilities, manufacturing, healthcare and education companies highlight AI’s potential to improve forecasting and sourcing, optimize and automate operations, develop targeted marketing, price management, and improve experience.

The importance of implementing the AI ​​solutions as RPA in a correct digital strategy for each organization means that there are no shortcuts to the companies in this regard, otherwise they run a serious risk of implementation failure.

Companies cannot even delay the start of their digital journey, including IA. The first to adopt, will create great competitive advantages.

A successful program requires companies to address many elements of a digital and analytical transformation: identify the business case, set up the right data ecosystem, build or purchase appropriate AI tools, and adapt workflow, resource, and culture processes .

AI promises benefits, but it also poses challenges that run across companies, and workers and teams need to be prepared to exploit the RPA and resist competing with it.

So we asked: Is RPA technology ready and available for companies, large or small, but are companies ready to embrace RPA technology?

Tecnologia e Gestão

Are companies ready to adopt RPA technology? (part 1)

By Adriano Ribeiro, CEO & partner bwd and Rui Raposo, CCO & partner bwd

RPA is a type of software that mimics the activity of a human being in performing a task within a process and who can perform repetitive tasks more quickly, accurately and relentlessly, freeing humans to perform other tasks that require capabilities such as emotional intelligence, reasoning, and complex interaction with clients or suppliers.

In bwd we usually say that the RPA takes the robot out of the human being.

In a Back-Office process, the “normal” human collaborator has a high number of repetitive, routine tasks that are sad and uninteresting. As a result, this new wave of automation, using RPA, is being driven by the same reasons that first brought robotics and automation to the workplace: freeing human workers of dirty, boring or dangerous tasks; to improve quality, eliminate errors and reduce the variability of results. And, of course, reduce costs.

There is, however, a concern in the minds of people: can there be a connection between the shift from these tasks to robots and the reduction of employment for humans?

The only direct relationship that can be established is the passage to the robots of repetitive tasks that waste the potential of human intervention. With the use of robots, “humans” can be used where human thinking is necessary, with all its aspects, such as creativity.

But after all, what applications has RPA – why is its application growing exponentially?

Organizations are handling ever-increasing workloads. There will be an exponential amount of work that coincides with the exponential increase of data -50 percent more each year. We also have the factor of massive increase in audit regulation and bureaucracy. We need automation to relieve the stress these activities create on organizations.

For example, highly regulated industries, such as insurance and banking, are finding that automation is an inexpensive and quick way to apply superior capability in responding to the compliance problem.

The RPA also allows better service and greater attention to the customer, since it allows more power in the whole process. In an organization where customer inquiries are regular, for example, it can free staff to deal with more complex issues. Its users can create intelligent robots that mimic human actions while driving continuous improvement using artificial intelligence and machine learning technologies. These intelligent robots interact in harmony with applications, and with any legacy system, portal or database, aggregating data, transforming it into useful information, triggering responses and communicating between organizational systems, Web sites and desktop applications. They are an excellent complement to human work.

So what tasks can the robot do concretely?

Robots can be used in multiple activities. Just as an example, we can list some:

  • Processing of returns in e-commerce, a task that is significantly time-consuming when executed manually;
  • Workflow Management, encompassing both workflow management and other HR processes, such as shift allocation, payment map management and employee license, which can be performed more productively by RPA;
  • Management of customer support, which with RPA runs uninterrupted 24 hours a day including automation of processes such as feedback collection;
  • ERP management, performing integrations of central systems with inventory systems and front-office systems, which ensures efficient management of logistics activities and the value chain, as well as permanent monitoring of the level of stocks;
  • Accounting and financial area, including order and invoice processing, management of accounts payable and accounts receivable, reconciliation of accounts, payment orders, reports, consolidation of account information among numerous other tasks, can be managed by RPA, such as transactions between several departments and divisions that need to be registered and updated and consolidated in the ERP;
  • Marketing and Consumer Behavior Analysis, campaigns can be repeated without manual effort, which enables an adjustment in strategies based on the analysis, while RPA will help to measure the effectiveness of new strategies;
  • Demand and supply planning – a complex task that requires research and data collection, formatting and execution of simulations, finding exceptions, tasks that can be automated and simplified using RPA technology;
  • Logistics and Value Chain Management – automation of e-mails by RPA means the possibility of automatically executing the sending of an email or text when an order is reserved, sent, delayed or delivered, which is also very useful maintaining stock levels and creating notifications when products reach extremely low levels or thresholds. After evaluating previous orders, RPA can help determine optimal order levels to improve procurement, reduce costs, and reduce waste.

Are the tasks not confined to data processing?

Data collection and processing are among the immediate features of RPA, however, intelligent analysis and processing tasks are unlimited.

(to be continued…)