Tag: gestão de ti

Dicas de Gestão

5 Technology Tips for Improving People Management in Your Business

People management is critical to the success of a company. When this management is well done, professionals are more motivated and committed to the overall objectives of the organization, which brings numerous benefits to the overall results. People management must go beyond operational practices and strategic thinking needs to be put into it, implementing new practices in the daily life of human resources. In today’s article, we present 5 technology tips for improving people management in your business!

Real-time resources management

Software that enables real-time business analysis such as Multipeers is very important for human resource management. With true, up-to-date knowledge of team availability, it’s easier to troubleshoot issues, rearrange work teams, and ensure business productivity. It is also possible to always be aware of the performance of each employee, which allows to solve any demotivation problems, for example.

Implement telecommuting

Increasingly, employees value perks beyond salary. Today, thanks to technology, it is possible to work from anywhere in the World, no longer being required to be in the office all week. Implementing one day a week of teleworking will motivate your team and in the long run you will feel the difference by increasing the productivity of each employee.

Optimize meetings (and do them only when needed!)

Meetings are often longer than what was needed, which causes a lot of time to be lost, increasing the demotivation level in the teams. There is software that allows you to plan meetings so that they don’t last longer than necessary. Similarly, meetings can be held through Skype and other similar programs, which eliminates the need for everyone to be physically present. Meetings should only be scheduled when strictly necessary, as the “waste of time” makes employees feel unmotivated and misled!

Use cloud services

Cloud storage is already seen as a competitive strategy that meets the needs of small, medium and large businesses. Companies like Google and Microsoft provide servers where files are stored the same way they are stored on a computer or mobile device. Files are stored miles away, but over the Internet, through a login and password, you can log into your account and access all your files. This facilitates document sharing by all team members, making collaboration between everyone simpler and more organized.

Invest in internal communication

Internal communication is often overlooked, but it is one of the most important areas in a company because it deals with an organization’s main audience: its human resources. It is important that there is fluidity in message transmission as well as transparency in the work environment. It is essential to implement business management channels and/or applications that facilitate communication between various departments, such as creating Whatsapp groups or creating an internal newsletter.

Tecnologia e Gestão

AIOPS: memorize the term that will change the way you manage the IT area

We live in an increasingly digital era where business success depends on the technologies used. Performance problems (peaking, cyber attacks, etc.) lead to financial losses and IT operations need to work more efficiently. Digital businesses and technologies are increasing the volume, speed and variety of data. Correlation and manual analysis of data and alerts is increasingly difficult for the IT operations team, with tools in silos spread across mobile devices, the Cloud, and the mainframe. IT operations suffer from excessive noise because there are many events and many processes and it becomes humanly impossible to keep up with everything that goes on. The solution is to achieve a more efficient management with reduced costs and that is why Gartner created the term “AIOPS: Artificial Intelligence for IT Operations”. This new term aims at a change of culture to obtain more agile processes.

But, after all, what is AIOps?

This new form of IT management allows a move away from isolated operations management and provides intelligent insights that promote automation and collaboration to provide continuous improvement. AIOps uses big data, data analysis and machine learning to provide insights and a greater level of automation. Thus IT operations do not depend so much on human interaction to perform the management tasks required by modern infrastructure and software. In this way, human interaction is reduced in routine tasks and human resources are released to other areas of added value. AIOps solutions consume data from various resources and then store and provide access to them, enabling more advanced analysis.

What are the main uses of AIOps?

  • Analysis of the cause of the problems
  • Reduction of algorithms and correlation
  • Preventing problems through smart alerts
  • Intelligent automation
  • Predictive Capacity Identification
  • Agility between teams and datacenter groups

Challenges of AIOPS

This new way of managing information technologies presents numerous challenges. The first of all is resistance to change. There is still some mistrust regarding artificial intelligence and there is a fear that the automation of tasks will put people’s jobs at risk. Another challenge is data disorganization. Most companies do not have the data in an organized way and Artificial Intelligence works entirely based on reading information to perform its function. When it reads wrong information, it creates wrong standards. Lastly, another challenge in this industry is the lack of planning. Some companies implement IA not to be out of the market or because the competitor deployed and had good results. However, each case is a case and if there is no planning on what the company expects of the machine and if there is insufficient and well structured data, the whole investment falls to the ground. It is necessary to do market research and evaluate the pros and cons of technology and its applicability to the business.

 

AIOps adds value to organizations. In the future, it will play a very important role in increasing the efficiency of IT teams and will facilitate the adoption of next-generation complex technologies that traditional solutions are unable to cope with. Digital transformation requires AIOps because with this new concept, IT teams can automatically analyze large volumes of digital data and solve difficult problems faster.

Definição de métricas de negócio

IT management: 4 essential indicators in your company

Having defined KPIs is essential to the good performance of a company. KPIs are key performance indicators that tell us what state the business is in and how far (or near) we are from meeting the stated goals. Based on the indicators and the company’s performance, managers can make more informed decisions. The IT area is one of the most important in any business, as it supports all the activity of the company. In today’s article, we cover 4 essential IT metrics in your business!

Performance of applications

This is one of the most important IT metrics, and for this purpose it is necessary to use constant monitoring tools that evaluate the performance of the applications in the end user’s perspective. Companies increasingly rely on the management of their IT assets to specialised companies that guarantee security, high performance and permanent availability.

Average offline time

This KPI is used to analyse the average time an IT device or infrastructure was not available. It is a metric known as MDT (mean down time). This metric tells us all the time that the service was not available, either because of minor problems, malfunctions, among others. This value is obtained by adding the time the system was not available dividing by the number of occurrences in that period.

Average service time

Another very important metric is the average time that professionals take to respond to requests placed in the service desk. The faster the service and the resolution of the situation, the better the IT performance.

Uptime Index

This is one of the most important IT metrics. It tells us how long IT applications have been available to users, so the longer it is, the better the IT structure performs. It is essential that the company’s technological infrastructures are always available so that productivity rates remain constant.

 

BAM tools such as Multipeers allow you to track KPIs continuously and in real time. Analysing performance consistently ensures that more attention is paid to meeting the objectives, effectively increasing the degree of achievement of the objectives. Continuous performance monitoring plays a key role in planning and subsequent control because it provides information on processes developed by the organization. The effectiveness of any control strategy depends to a large extent on the correct suitability of developed performance metrics and KPIs.