7 KPI's que todas as empresas devem ter

7 KPI’s That All Businesses Must Have

Posted Leave a commentPosted in Dicas de Gestão

KPIs are fundamental elements for the proper functioning of a company. They allow us to understand where our goals are and guide us towards the company to achieve good results. Although each company has its own reality, there are KPIs common to all areas. In today’s article, we present the 7 KPIs that every business should have.

Number of proposals submitted

The number of proposals submitted is important to understand how many potential customers really expressed an interest in buying something from our company. The number of proposals submitted must always be based on the total number of contacts made.

ROI

ROI stands for return on investment and is the return on investment made. This value is the result acquired with the investment made. It is a very important KPI for maintaining the financial health of the company.

Market share

Market share means the participation of a company in its market. This value can be found through measurement of invoicing, number of customers, among others.

Cost per Lead

This is a value widely used in the digital world, which is increasingly gaining weight in the business world. Cost per lead is the sum of marketing action spend divided by the leads generated through these actions.

Application Performance

This is one of the most important IT metrics, and for this purpose it is necessary to make use of constant monitoring tools that evaluate the performance of applications from the end user perspective. More and more companies are entrusting the management of their IT assets to specialized companies that ensure security, high performance and permanent availability.

Avg. Offline Time

This KPI is used to analyze the average time that an IT device or infrastructure was not available. It is a metric known as mean down time (MDT). This metric tells us all the time that the service was not available, either because of minor problems, malfunctions, among others. This value is obtained by summing the time that the system was not available to divide by the number of occurrences in that period.

Average cost per employee

This indicator shows us how much, on average, each company employee costs us. It is obtained after summing all personnel expenses (salary, food allowance, holiday and Christmas allowances, state contributions, among other expenses) and dividing by the total number of employees of the company.

Como é que os dados em tempo real afetam a gestão do negócio?

How does real-time data affect business management?

Posted Leave a commentPosted in Dicas de Gestão

We are all more demanding and hurried and this is reflected in business. If a few years ago analyzing reports with several days was enough to make good decisions, today it is almost imperative that companies use real-time analysis tools like Multipeers to make informed decisions. Real-time data analysis has gained a major role in the contemporary business world. In today’s article, we will understand how real-time data affects business management!

Immediate identification of opportunities and consequent increase in profits

Real-time data management tools enable you to spot opportunities just as they appear, allowing you to always be one step ahead of the competition. A change in demand for a product, for example, could lead you to launch a specific targeted campaign that will increase sales and improve overall results.

More efficient management of human resources

Real-time analysis using tools such as Multipeers helps ensure that employee performance is measured more accurately by determining which times of day the company has the best productivity rates. You can also identify which employees perform best. This enables the company to make the most of each employee’s performance, which will have a very positive impact on overall results.

Instant problem detection

A failure in the production process can mean serious problems with customers, suppliers and partners if not detected and corrected in time, destroying complete production lines and damaging relationships with stakeholders. Monitoring the production process in real time allows to identify any failures and their correction in good time. This way any deviations will be corrected as soon as possible.

Likelihood of making a mistake is drastically reduced.

The use of real-time management tool systems reduces communication failures and accelerates data consolidation, thereby reducing the likelihood of business-damaging errors. All company information will be condensed in one place, which makes analysis processes more agile and effective, making all processes more fluid and efficient. Thus, the manager is much less likely to make mistakes.

More conscious and wise decisions

When a manager uses real-time data analysis tools, he knows exactly what is going on in the business, so making the right decision is much easier. Analyzing the business in real time allows you to have all the necessary inputs so that you can consciously decide on the best course to take, because the information you are analyzing is up to date and reliable.

 

5 Dicas para definir bons indicadores de desempenho para o seu negócio

5 Tips to Set Good Performance Indicators for Your Business

Posted Leave a commentPosted in Definição de métricas de negócio

Business performance indicators, or KPIs, are an essential tool to ensure that your business is moving in the right direction. Based on the indicators and the company’s performance, managers can make more informed decisions. In today’s article, we present 5 tips for setting good performance indicators for your business!

Simplify indicators

KPIs should be simple so that the entire team is able to understand them. If you get too complicated a KPI runs the risk of not being able to extract any useful information from your analysis because it will not be understandable by your team. And if the employees do not understand the indicator can be unmotivated, which harms the company’s performance.

Define able indicators to evaluate

For an indicator to be well defined, it is necessary to measure it simply or quickly, that is, it must always opt for quantitative and non-qualitative indicators. In the case of qualitative indicators, there is a high probability of a subjective evaluation. For example, instead of aiming to improve sales, set an indicator on the conversion rate to sales with a set value range. It will be easier to see if the goal of the indicator is being achieved.

Conduct thorough analysis before setting indicators

There is no miracle recipe with regard to indicators. There are indicators that fit one type of business, but that do not make any sense in other areas of activity. Defining indicators only to be defined will create harmful noise to employees’ performance and this will have a negative impact on the company’s final results.

Make this process dynamic

An indicator that yesterday was quite important and completely adequate to the reality of the company, today may have lost its relevance. Companies are living and dynamic organisms and as such changes must be monitored in all areas of the company. Evaluate at least every three months whether the indicators that have “assets” remain the most appropriate for your business.

Involve the whole team in the definition

It is much simpler to get people to collaborate if they are present when defining the indicators they should reach. The teams know their reality better than the top managers, so it is advisable to count on the collaboration of each team when defining the indicators of each department. In this way, each employee will feel involved in the process and, consequently, will be more motivated to achieve the desired goals!

Como simplificar a tomada de decisões nas empresas?

How to simplify decision making in companies?

Posted Leave a commentPosted in Dicas de Gestão

A wrong decision can compromise the success of a business. It is vital that managers have all the tools they need to make informed and right decisions. The market is increasingly competitive and consumers are becoming more demanding and these two factors make it difficult to make the right decision. In today’s article, we will realize how we can simplify decision making in companies!

Correctly identify the problem that needs to be resolved

Decision making, in most situations, is aimed at solving a business problem. Thus, in order for the best decision to be made, it is necessary to identify its origin and list all possible solutions. This step seems basic but is one of the most important and one of the most underestimated. Deep analysis of the situation will give us the data we need to know which path to choose.

Real-time monitoring software

It is very important to have a real-time business monitoring system that allows you to set business alerts so that you are advised whenever any important situation requires immediate intervention. Multipeers is a BAM system that allows you to define business alerts that warn you whenever a situation requires your attention. In this way, you will always be aware of the events of your business and will be able to decide in good time. Many of the decisions are made based on reports a few days late, which makes the company have a reactive and non-proactive action. With Multipeers you will be able to always be ahead of the competition and decide the best way possible for the business.

Define KPIs (and monitor them)

The KPIs is related to the previous point. A KPI – performance indicator – is a value that demonstrates whether the company is achieving its key objectives and whether it is on track. The company must have well-defined general KPIs. Likewise, each department and employee must know their KPIs so that they can work towards their goals and help the company grow. “If we do not know where we are going any way”: it is essential that each employee knows his role in the company so that he can guide his daily work in order to achieve all his goals.

Evaluate all options and ask your team to collaborate

Before making a decision, the manager must identify and analyze in detail all available alternatives. The same problem can have several solutions and the manager should rely on the help of his team to choose the best way forward. In this way, not only does the company win, everyone’s opinion will certainly be better than that of a single person, as employees will feel more motivated because they feel that they are an integral part of the process.

Analyzing data in real time is increasingly a reality in companies around the world. Business happens at a very fast pace and it is essential that you know what is happening in your company to make the most appropriate decisions for your business.

Get to know the advantages of the BAM system and learn how these tools can help your business!

Why should I adopt a real-time data analysis tool?

Why should I adopt a real-time data analysis tool?

Posted Leave a commentPosted in Dicas de Gestão

Real-time information is a necessity and an asset in organizations. With each passing day more data is generated and it becomes increasingly difficult to analyze the information in a correct way, reason why it is fundamental to facilitate the access to it. In many companies, decisions are still made based on reports with a few days, which makes the company reactive. In today’s business world, if a company wants to survive and succeed, it has to take a proactive stance. Therefore, adopting tools that allow the analysis of data in real time is a growing need. In today’s article, let’s see why your company should adopt a real-time data analysis tool!

More successful decisions

A company that has all the condensed information in one place can make better and more assertive decisions. In addition, decisions are made in a timely manner, which favors the business. In a company where the information is spread by various software and databases, it is difficult to gather the data needed to decide in a short time. Using Multipeers, all information from the various data sources is on the same platform, which dramatically reduces the time for decision making.

Setting up business alerts

Business monitoring software such as Multipeers allows the definition of business alerts so that you are advised whenever a situation goes beyond your usual standard. Wherever you are, you will be notified by SMS or email about any changes to your previously set standards and you can act immediately, even before there are serious damages to the organization. This proves to be a huge competitive advantage because it enables immediate action and prevents negative consequences for the business.

Immediate identification of opportunities

With real-time analytics you can identify opportunities right at the moment they appear, allowing you to stay one step ahead of the competition. A change in demand for a product, for example, could lead you to launch a specific campaign, which will increase sales and improve overall results. This represents a major competitive advantage over the competition.

Lower probability of mistakes

The use of real-time data analysis systems reduces communication failures and speeds data consolidation, thereby reducing the likelihood of making business-critical errors. All company information will be condensed only in one place, which makes analytical processes more agile and efficient, making all processes more fluid and efficient.

Business Info Query Anywhere

Almost all real-time information management programs offer the possibility of being used on mobile devices. Therefore, it is possible to be in a meeting or a trip and have real and updated information about the state of the business. This is a very important advantage, since increasingly your business is where you are, so it is vital that you always have access to the most up-to-date information about your company!

A importância da informação no processo de tomada de decisão

The importance of information in the decision-making process

Posted Leave a commentPosted in Dicas de Gestão

Difficult decisions are part of the daily life of managers. It is necessary to keep abreast of what is happening in the company to make the right decisions for the business. However, due to the increasing amount of data in companies, it is not always easy to decide consciously and objectively. In this article, we discuss the importance of information in the decision-making process.

Information is important to identify problems

In most situations, decision making aims to solve a problem. Thus, it is necessary to identify its origin and list all possible solutions. This step seems basic but is one of the most important because it will give us the data needed to know which path to choose. And there is not always up-to-date and organized information to make these decisions. The right information is essential so that managers can decide the best way.

Real-time information is a growing need

The day-to-day of a manager is quite busy and it is humanly impossible to keep up with all the situations that happen in the business. We live in an age when we are “bombarded” by data from all directions! It is very important to have a real-time business monitoring system as it allows you to set business alerts so that you are advised whenever any important situation requires immediate intervention. Multipeers is a BAM system that allows you to define business alerts that warn you whenever a situation requires your attention. In this way, you will always be aware of the events of your business and will be able to decide in good time. Many of the decisions are made based on reports a few days late, which makes the company have a reactive and non-proactive action. With Multipeers you can always be ahead of the competition, since you can have a single dashboard all the information generated by your company!

Have information from various data sources for an overview

Before making a decision, the manager must identify and analyze in detail all available alternatives. The same problem can have several solutions and the manager should rely on the help of his team to choose the best way forward. In this way, not only does the company win, everyone’s opinion will certainly be better than that of a single person, as employees will feel more motivated because they feel that they are an integral part of the process.

Information everywhere

Mobility is a growing trend and in many sectors is already a daily reality. Employees and managers must have access to the most important information about the business because only then will they be able to make effective and timely decisions. Cloud computing has facilitated labor mobility by enabling important business documents to be consulted anywhere and for effective decision making.

 

A importância da informação em tempo real para a gestão de pessoas

The importance of real-time information for people management

Posted Leave a commentPosted in Dicas de Gestão

The employees of a company are very important to your success (or failure!). Being attentive to their behaviors and treating their data in the best way is fundamental so that the company can monitor in real time what goes on with its employees. In this way, you will be able to make effective people management. In today’s article, we address the importance of real-time information for people management!

Understanding the term People Analytics

People Analytics is a term that will be very fashionable in the coming years. People Analytics is the process of collecting, organizing and analyzing employee behavior data in order to contribute to decisions made in the company, anticipating trends and adjusting strategies. “When we use data to understand the behaviors within the work environment that make people efficient, happy, creative, experts, leaders, followers, we are using People Analytics,” said Ben Waber, CEO of Humanyze. It is very important to use this form of analysis to obtain information about productivity declines, reduced employee engagement, and difficulty retaining the best talent. Using analysis tools in human resource management makes it simpler to analyze behaviors, understand why people act in a certain way, and take corrective action before it is too late.

Advantages of real-time analysis for people management

Decreased turnover in teams

Many companies face the challenge of seeing their teams change multiple times in a short period of time. Without realizing why, they are not able to retain the best talent, which means that there is little stability. By analyzing the data, it is possible to get to know each employee better and help him to feel better in the workplace, thus avoiding his or her leaving. It is important to know the motivations, long-term desires and opinions of the employees, because only in this way the management positions will be able to create a pleasant environment and where each employee feels good.

Smarter recruitment processes

Big Data in human resource management is a key factor in finding the right people for the right roles. For example, through Big Data it is possible to find out if people who have an interesting work experience are more likely to stay in the company for long periods of time or if the duration of previous experiences has an impact on the performance of the current job. Based on these results, the company can focus on the most relevant factors at the time of recruitment.

Performance evaluation

Real-time analysis through the use of tools such as Multipeers helps ensure that employee performance is measured more accurately by determining what times of the day the company has the best productivity rates. You can also identify which collaborators perform best. KPIs are very important for the correct management of people as they help us to work on information and gain important insights for decision making.

Que tipo de informação o meu dashboard deve mostrar?

What kind of information should my dashboard show?

Posted Leave a commentPosted in Dicas de Gestão

Dashboards are increasingly important in the business world as they present the most important information in a simple and intuitive visual form. Softwares such as Multipeers allow the information to be presented in a practical way and it is updated to the second one, because only with current data will the decisions taken be beneficial to the future of the company. Dashboards let you understand what the company is heading for and whether business objectives are being met. However, if a dashboard is not customized correctly it can become a confusing tool, which complicates the manager’s life rather than helping him. In today’s article, we’ve covered the kind of information your dashboard should show!

Executive Information

An executive dashboard serves to simplify the general understanding of information. It is a very useful dashboard to analyze the KPIs and processes of a company at a global level. This executive tool is usually based on management methodologies such as the Balance Scorecard. The objective of this panel is to provide all executives with access to important data for the correct evaluation of new opportunities and improvement points. A top manager needs to know at every minute what is going on in the company, because only then will he be able to make important and beneficial decisions for all areas of the organization.

Project Management Information

Project management dashboards allow you to follow all project management, from planned activities, schedules, and other aspects. It is a very important tool because it decreases the probability of error and increases the effectiveness of communication.

Marketing information

The marketing area is very important in all companies and only with an effective follow-up of what is happening in this sector can the company improve. A marketing dashboard with real-time information about a company’s social media activity allows you to identify opportunities at the very moment they appear, allowing you to stay one step ahead of the competition. A fluctuation in the demand for a product, for example, could lead you to launch a specific campaign, increasing sales and improving company results.

Information about results analysis

This dashboard provides detailed information and is used to set trends against corporate goals. This panel allows you to perceive the results of internal actions as well as external public reactions to campaigns. A good example of this type of dashboard is Google Analytics, which lets you know the exact behavior of your website visitors.

Information on day-to-day operations

This panel is used by the work teams and focuses on the processes that each team needs to perform its functions. The data contained in this panel are intended to identify critical points of the operation, helping to correct them. They also facilitate communication between all members of the same team. It is a dashboard that varies depending on the department of the company and the activities to be carried out each day.

 

[Guest Post] Como escolher entre sistema ERP local e em nuvem

[Guest Post] How to choose between local and cloud ERP system

Posted Leave a commentPosted in Dicas de Gestão

The adoption of an enterprise resource planning (ERP) system presents numerous benefits for a company, integrating the sectors and optimizing its management. Knowing all these benefits, you are eager to invest in an ERP system, but don’t you know which one is best? Choosing the right kind of ERP software for your company is rather a challenging task. At this time, it is very important to consider your needs and make the right choice. Among the many options available, one feature that may raise questions is the decision between a cloud or local cloud computing solution. Here are some advantages and disadvantages of each system to help you with this choice.

What is local or cloud ERP?

The basic difference between the local ERP system and an ERP in the cloud is very simple. A local ERP is installed on the company’s own servers and computers. In this case, the company is responsible for its management and maintenance. In the case of cloud ERP, the system is accessed over the Internet and paid on a subscription basis. The software itself is neither owned nor licensed by the end user, but is provided as a service. Cloud technology is a watershed in the ERP industry because it offers enterprise-class software at an affordable monthly price and greater flexibility. The type of ERP solution you choose will have a significant impact on your business. In the end, the functionality of the system is what determines which system you choose. Here are some considerations when choosing between a local or cloud-based ERP solution:

Costs

A local ERP typically involves larger investments to purchase and manage software and hardware, servers, and related facilities. This type of system also requires IT resources to keep the system running. The initial costs of the cloud system are usually much lower because there is no technical installation required. The cloud ERP provider hosts and supports, giving you all the IT assistance you need. Generally, these systems work for a prepaid subscription model.

Updates

Software updates for local solutions are not always straightforward. When it’s time to update your software, your IT staff may have to restore your custom settings and install a newer version of the database. This causes some companies to avoid updating their ERP software, rendering the technology obsolete. Cloud ERP solutions are automatically updated by the provider, so you’re always using the latest version. In the cloud, regular updates do not affect your customizations and integrations.

Safety

The security of the data in a local ERP depends on the procedures and equipment of the own organization, being it adopting protection tools in relation to virtual attacks and frauds in the system. You will also need storage for backups. In the case of cloud ERP, the system provider is responsible for security. These systems typically integrate recovery and backup services.

Accessibility

As mentioned earlier, cloud ERPs have an advantage over accessibility because they can be accessed at any time, on any device, as long as there is an internet connection. Although more laborious, you can configure remote access on local systems. This will require the installation of virtual private network (VPN) software on each device, seeking access to the ERP. If you have multiple offices or branch offices that require access to the on-premises ERP system, you may need to configure a secure WAN infrastructure.

Customization

The customization feature is easily available on a cloud system. You can choose the one that offers the best facilities and meets your needs and business requirements. You can also customize and integrate the local system, but this includes an additional cost, and requires rework in software development.

In conclusion, every business is unique and has its needs as well. Therefore, when choosing an ERP system, it is important to choose the right software, which offers less limitations, more security and at a lower cost. So it is good to look at all the above factors and make a smart decision when choosing the best ERP system for your company.


A importância da mobilidade para o mundo dos negócios

The Importance of Mobility for the Business World

Posted Leave a commentPosted in Dicas de Gestão

The idea of ​​an office between 4 walls from 9am to 6pm is increasingly outdated. Today, companies prefer that their employees have mobility, that is, that they are able to work from anywhere. The widespread use of the Internet and the constant evolution of technology allowed mobility to become a reality that is increasingly present in companies around the world. Enterprise mobility allows for greater agility and efficiency for companies, as well as driving cost savings. In today’s article, we address the importance of mobility for the business world!

Increased security

Companies are often afraid that mobility will be synonymous with a greater likelihood of loss of network access credentials, which in most cases results in leaks of information abroad. Fortunately, more and more technology is moving towards making systems and networks more secure and practically inviolable. Nowadays, it is possible to control the access of those who are connected to the network, define restrictions, among other things that contribute to the access to the company network by other devices is not seen as a problem. Knowing that employees are going to connect to the network from anywhere in the World means that companies have a greater security concern, which translates into a huge advantage for the whole business.

Real-time information about the business

With access to company information from anywhere in the World, employees are able to give an instant response to their interlocutor, passing an image of professionalism and excellence. Products such as Multipeers allow the collaborator to know where the business is at any given moment through a smartphone or a tablet. Mobility requires the adoption of this kind of solutions, which bring innumerable advantages to organizations, thus entering a spiral of positive events that will translate into an increase in profit.

Better communication among all stakeholders

Through a mobile phone, it’s possible to respond to an email from a customer from anywhere in the World without having to wait to get to the office. This facilitates communication in that it greatly reduces the response time. Nowadays, it is also possible to create and edit documents on mobile devices, which makes work more efficient and with faster results. You can also participate in geographically distant meetings by accessing Skype on a mobile device, for example. Customers today are much more demanding than in the past, so it is crucial that you can respond quickly and effectively.

Greater freedom and greater motivation

With mobility, it’s possible for workers to work from anywhere and at any time, so that they are not limited and forced to work from the office. This makes the creativity and motivation are greater and consequently you will feel an increase in productivity. Employees feel that there is less pressure and that there is more freedom, thus increasing their motivation and involvement with the company.