Category: Dicas de Gestão

Dicas de Gestão

How Process Integration Boosts Productivity

The integration of the departments of a company is fundamental so that there is a professional environment balanced and with maximum levels of productivity. Good internal communication helps improve team performance, but alone it cannot get the best out of each industry. Thus, to ensure maximum levels of results, the integration of processes is an essential strategy. In today’s article, we will answer the question: how does process integration increase productivity?

Efficient processes

The approach of the employees reduces the bureaucracies and improves the streamlining of the processes. It is important that there are frequent meetings to know what each team is doing and also to have plans for the future defined. It is essential that information between departments flow quickly, so that each department does not have to wait for others to know what is going on.

Increased productivity

This is the biggest benefit of process integration and is the great goal of every business. When employees work in tune, it is easier to respond to productive needs and internal and external communication benefits. Good communication between the departments and the good interconnection of the processes avoids problems of understanding and in the end the company is the one who wins the most.

Reduction in the time of the execution of the tasks

The tasks performed manually take much longer than those that can be performed by software, and this is one of the main advantages of automating processes for companies. An automated and interconnected system will allow a given task to be scheduled once and from that time it will be repeated accurately and effectively, consuming less time and eliminating the likelihood of error.

Reduction of costs

When processes are automated, employees become more productive and this is very good for the company’s finances. The automation of the processes contributes to the reduction of losses and optimizes the production. A good example is that automated systems are thought to save energy when they are not producing.

Tip:

Analyzing the business in real time is the trend of the future and more and more companies choose to use business monitoring tools like Multipeers. Using this tool, it is possible to know what is happening in the company at all times. It also allows the definition of business alerts so that the user is alerted whenever something goes wrong.

 

Dicas de Gestão

5 Steps to follow the competition

Monitoring the competition is something that companies must do frequently, because only through effective monitoring can we know what state the market is in and know its trends. However, it is very difficult to keep up with all that goes on with our competitors, because we live in an age when we are “flooded” by information, coming from many different places. So we’ve prepared this article to present you 5 steps to follow the competition!

Google Alerts

This is a very simple and very easy to use tool. If you want to be alerted every time your competition is cited in the Web world, simply monitor the keywords related to the competition. This tool also has the advantage of being completely free!

Competitive Benchmarking

Benchmarking is an instrument that aims to improve performance in order to position itself ahead of the competition. The process is based on learning with the best experiences of companies operating in the same industry. Competitive benchmarking aims to analyze direct competition and focuses on the comparison of products and services, methods, strategies and campaigns used. The goal is to outperform the competition by improving the methods it uses.

SEMRush

This is one of the favorite tools of marketers as it specializes in competing data. Simply put the URL of your competitor’s website and you will immediately receive information about the keywords it uses, the organic searches it has, the traffic and paid ads in effect. The results are presented in graph format, which greatly facilitates the understanding and analysis of the data.

InfiniGraph

If you want to know the trends in your circles on social networks, you just have to use InfiniGraph. The idea is to use the power of your audience to know what content and brand trends are between them. This is a tool that can be used both for your company and to follow the competition.

SocialMention

This tool allows you to keep track of what goes on in blogs, videos and social networks. When searching for a term, either a keyword or a company, the tool shows you everything that is being said about that term in blogs and social platforms. Its use is very similar to Google Alerts, but in addition to publishing on websites, it also shows us sharing on social networks and on video platforms.

Analyzing the competition is a very important step to know the market in which it is inserted and to follow the trends and preferences of the consumer. We live in an information age, in which it is difficult to follow everything that goes on inside the company and also abroad. More than ever, BAM tools such as Multipeers have a leading role in companies, since they condense in a single platform information from the most diverse sources of information!

Dicas de Gestão

How to analyze your business data efficiently

Analyzing the data generated by the companies is very important to be able to follow the evolution of the business. Only with detailed, careful and real-time analysis companies can succeed and be able to keep up with the competition. The information generated by companies is increasing, so the managers find some difficulties in analyzing the data, due to the immense amount of information that they have at their disposal. In today’s article, we leave you important tips for analyzing your business data efficiently!

Use the data to trace customer profiles

It is mandatory to know the profile of the client, their needs, tastes and expectations. We can draw this profile if we are attentive to the signs that he/she leaves in the different channels of communication with the company. In today’s digital world, we all leave clues and everything that the client does on the Internet can be relevant information for the construction of his/her profile, so that the company can offer a personalized service. Your behavior creates statistics, which in turn create consumer behaviors. Through data analysis, we can improve our service for that customer by increasing their connection with the brand.

Make frequent changes to simplify processes

A process is something that the company does on an ongoing basis. As it is something that is repeated over time, it is essential to create norms and routines to improve each process. Automating everything that is possible, eliminating what is unnecessary and standardizing what is repetitive are some of the possible ways to improve business processes.

Take the definition of KPIs very seriously

Companies produce thousands of data in a short time and it becomes impossible to analyze all available indicators. KPIs – key performance indicators – are the indicators of business success and are those indicators that demonstrate to us whether the company is going the right way. It is essential that managers define the most relevant indicators so as to always know if the expected results are being achieved. It is humanly impossible to evaluate all the indicators; it is fundamental that the manager focuses on those who show us exactly what the state of the business is.

Create easy-to-read reports

Data analysis should be done on a constant basis so that decisions are made on the basis of current information. Many companies make weekly reports and when they find the information this already has a few days. Ideally, you should create short, relevant, easy-to-read reports. Multipeers allows you to create simple reports, in which all users perceive information and analysis outputs. This change will positively impact the marketing actions, which will be much more controlled and effective.

Analyzing the data is essential to meet the constant challenges of today’s competitive business world. It is no longer enough to analyze the events after these have happened: it is essential to always be aware of what is happening at each moment. Business monitoring systems such as Multipeers are essential tools in today’s business world because they allow us to analyze the second thing that is happening in the company, allowing you to act immediately without having serious consequences.

 

Dicas de Gestão

Good Practices for Controlling a Company’s Inventory

Controlling a company’s inventory is a vital activity. It represents the source of supply to meet business demand, which ultimately means that it is one of the most important activities for the organization to deliver on what has been promised to its customers.

Therefore, it is of great importance to define clear strategies and maintain the attention of the responsible team in performing an efficient management of the stock, aligned with the organizational objectives. This becomes all the more essential because it is a process with several challenges to be overcome and of great impact on profitability.

Let’s look at some practices that can help you with your inventory management and open doors for better results.

Control the Stock

Inventory turnover is among the key indicators for controlling enterprise stock. Basically, it measures the number of times the stock has been renewed in a given time interval. That way, you can gauge if you have maintained an optimal volume of items.

If stock turnover is high, it means you have an efficient operation, where products are not “stuck” on the shelves. In this way, the capital of the business remains free for investments in other aspects that produce return to the organization, rather than fixed assets.

Work with Security Stock

One of the great objectives of inventory control is to prevent missing units for customer service. Therefore, one of the main tools to meet such a requirement is the security stock.  This is a quantity of items calculated as surplus to the zeroed stock. Thus, when it arrives at the resupply point, which is the minimum acceptable stock for new units to be ordered, the request is made and, in addition to the volume of items required until the new consignment is received, there should be a quantity for covering unforeseen, such as delays.

Invest in Technology

Technology is a central factor for any business today. It has become an indispensable item for the development of a series of activities, which includes inventory management.

Some examples of contributions that it brings in this case are specific programs to develop the steps involved and various possibilities of process automation. Therefore, this is one of the main ways for the consistent control of its inventory operation.

Attention to Valuable Items

Another good practice involved in inventory management is validity control. It is necessary to find ways, if possible automated, to ensure that you only work with items within the ideal condition of use, which excludes overdue items.

Many techniques help in this process and one of the best known is the FIFO, acronym for First In, First Out, which in free translation means “First to enter, first to leave.” Basically, it advocates that the items should be used depending on their arrival in the stock, releasing first those who arrived first and reducing the possibility of maturities.

Analyze the Usage Profile of each Item and Assemble a Rational Stock

Our sixth tip refers to logistic factors, as is the case of displacement. The more an item is sued, the more it will be taken off the shelf. This indicates that it is better that the most used items have a lower access distance than the lesser used items.

This is just one of the principles that must govern the assembly of the business inventory layout. No matter how simple items look, many organizations overlook their potential gains and lose large amounts every year, thanks to the small losses that accumulate and become gigantic losses over time.

So the trick is: work for a rational stock.

Integrate Processes Associated with Inventory Control

The last good stock control practice we want to highlight is process integration. The activities of each department of a company are interrelated and must be conducted in an integrated manner to generate synergy.

Therefore, the ideal is for you to evaluate, for example, the impact of sales on your stock which, in turn, will affect your financial control.

A great way to have this comprehensive view and maintain accurate control of the entire chain is to use an ERP. It is a software specially directed to offer a virtual interface of your organization and to enable a broad management of your processes.

By: GestãoClick

Dicas de Gestão

5 Mistakes to avoid in customer management

The Customer is the most important part of a company. Companies make a lot of mistakes when it comes to dealing with customers and their needs, and these mistakes often lead to the loss of important customers. In today’s article, we talk about the 5 mistakes to avoid in managing customers.

Press Customer

Many companies make the mistake of chasing the customer, either through phone calls or emails. When there is a first contact, you have to give the customer time to evaluate the possible purchase of the product or service offered by the company. No one likes to be constantly bothered and companies need to be made aware that the quality of the contact is worth more than the number of times they contact prospects.

Not knowing the customer and their needs

One of the worst mistakes in managing clients is treating all customers the same way. It is unpleasant when we are attended by an operator who seems robotic and who has a rehearsed speech and does not escape the script. CRM tools help companies to know each customer, their needs and preferences. They also provide information on the most appropriate time to act, either by sending a special campaign or a product sample. You can connect a CRM system to a business monitoring system such as Multipeers. In this way, you will have real-time and always up-to-date information about your customers.

Sell ​​only once

Many commercials are concerned only with the single sale and don’t work towards customer loyalty. Certainly, the first sale is, in theory, the most difficult, since the customer still doesn’t know the company and the products. Focusing on the single sale is a very common mistake that can cause the company to lose sales in the future. Business teams should be concerned about maintaining customer contact in order to guide you toward future purchases and this is achieved through good after-sales service.

Complicating customer service

Unfortunately, there are many companies specializing in this field, especially telecommunication and internet service companies. It is very annoying for a customer to have to repeat their problem to three or four different people. The customer service should always be as pleasant and short as possible because only then can you pass on an image of professionalism. If the customer needs to talk to four people before seeing their problem solved, they will get the feeling that the company is disorganized.

Don’t guide and educate the client

Providing relevant and useful content to the customer about the products or services is a way to educate customers and share important information so that they choose your product. Creating a FAQ section, creating a blog about the area of ​​your activity and having a regular presence on the main social networks are good ways to educate the customer about your product.

Dicas de Gestão

What is more important when choosing a management system?

Choosing a good management software is a great step to have a successful company. In today’s highly competitive marketplace, it is critical that companies equip themselves with the best possible tools so they can make informed decisions for the future of the business. Given the huge volume of management systems that exist in the market, the doubts in choosing the management software are immense. In today’s article, we leave you some tips to know what is most important when choosing a management system!

Choose a software that allows you to have the information in real time

Nowadays, information is more valuable than ever and it is essential that companies know what is going on with the business at all times. BAM tools such as Multipeers allow you to keep track of all business processes from a variety of data sources and are updated at all times. In addition, they allow you to set up business alerts so that the user is notified whenever an occurrence deviates from what is considered normal. Real-time information is increasingly a necessity and a reality in companies around the world.

Choose an easy to implement management system

If the management system you choose is too complex, users will find it very difficult to use it on a day-to-day basis, so the purchase will not have the desired results. It is very important that the management system responds to all business needs, but at the same time it should be easy to implement and quite intuitive in its use.

Safety should be the priority

A management software will know everything about your business. The confidential information will be placed there, so it is mandatory to choose a software that guarantees the protection and security of your information. If you choose a software as a Service (SaaS), you should carefully review the vendor’s backup policy and if you choose a product installed on a local server, you will need to have a team that frequently monitors information security.

Mobility is the future

The World is increasingly mobile and in companies this reality is no different. Anywhere, it is possible to consult emails and even attend meetings with people who are on the other side of the World. Companies increasingly understand the benefits of implementing mobility and the management system must integrate this functionality. Before purchasing the software, check that there is a good mobile version so it can be used anywhere in the world!

Dicas de Gestão

7 management tips for all businesses

Some management tips are universal regardless of company size. It is important that managers are always aware of market trends and the needs of their customers, so that they can constantly adapt to the reality where they are inserted. In today’s article, we leave you 7 valuable tips to better manage your company!

Get to know the market and your customers

It sounds like a very basic tip and that everyone knows, but the truth is that it is here where many companies fail. It is crucial that companies are well aware of the market they are in, so they will not be surprised by unexpected fluctuations. Likewise, it is imperative that companies know well what the public is communicating and that they know the specifics of their target audience. Only in this way can you create a message that meets the needs of the target.

Always know everything about your business

To understand one hundred percent what you do and to know at every moment the state of the business is essential for it to have good results. A good option to stay abreast of what is happening with your business is to use a real-time monitoring tool such as Multipeers, as you will be able to find all the information about all areas of the company in a single dashboard.

Keep your focus on the Customer

The Customer is the most important of your business and it is up to him to work. Nowadays, consumers are much more demanding than in the past and are more informed, which means that they must make a greater effort to meet all their needs. Maintain communication channels across platforms and be concerned to address all your needs. Only in this way can you gain loyalty.

Set Goals

If you do not know where you are going, any way is good. It is very important to establish goals and work as a team in order to reach them. The objectives must be measurable and realistic, otherwise they will only contribute to demotivating employees.

Invest in internal communication

Internal communication is often neglected, but it is one of the most important areas in a company because it deals with the main public of an organization: its human resources. It is important that there is fluidity in the transmission of messages, as well as transparency in the work environment. It is essential to implement business management channels and / or applications that facilitate communication between the various departments.

Use the PDCA cycle

PDCA means plan, do, check and act. It is a management technique linked to the improvement of a company’s processes. Its purpose is to solve problems, pointing out the causes for potential deviations and productive failures. This process makes the organization of the company more efficient in the long run and it is essential that it be applied from the moment of creation of a business, so that the improvement can be continuous.

Use an ERP

ERP management systems are used to improve the management of business resources and relate the data and processes in one place. Through the use of tools of this type, it is possible to integrate all sectors of the company so that the decision making is easier and more objective. The use of an ERP also allows the reduction of non-strategic costs and the creation of a greater competitive advantage.

 

Dicas de Gestão

The main implications of GDPR on human resources management

The General Data Protection Regulation (GDPR) will enter into force on May 25. In addition to bringing significant changes in the marketing area, it will also have a strong impact on human resource management. In order to avoid the large fines that non-compliance with the RGPD entails, companies need to introduce important changes in the process of personal data in a labor context. In today’s article, we address the key implications of GDPR in human resource management!

Necessary consent of the candidates for the processing of the data

If the tacit consent of the candidates was sufficient to enable the company to process their personal data, now companies need to obtain the explicit consent of the candidates for the processing of their data. Applicants who are not recruited must also give their consent for the processing of their personal data in future recruitment processes.

Updating database curricula

A written communication must be sent to the candidate in such a way that the candidate expresses his written consent to the retention of his data in the database. At this moment there should also be confirmation that the data is up to date and if not, the candidate should update them. If the candidate doesn’t respond to this communication, the company must delete the curriculum at the end of the established deadline.

Spontaneous applications

The human resources management area should create a procedure for obtaining consent from candidates submitting spontaneous applications where they accept the treatment and retention of their curricula. Here, the purpose of the data processing and the time frame in which the curriculum will be kept in the company database must also be indicated.

Company contact

Active recruitment can only be done with individuals who make their contacts available on platforms dedicated to the world of work, such as Linkedin. In this case, there is the will of the candidate to be contacted by companies. However, after the first contact, there must be an explicit consent from the applicant to the continuation of the processing of his/her personal data.

Preservation of personal data in the company database

The new regulation obliges companies to keep only the data that is up to date. In addition, there is a principle of minimization in the law that says that the data can only be kept by the company during the period strictly necessary. Thus, when a particular recruitment process is complete, human resources management must have a procedure to eliminate curricula and all the complementary documents collected during the process. The new law states that curricula will remain updated during a year and after this deadline the documentation must be deleted or there must be a written communication for the applicant to confirm or update their data.

Dicas de Gestão

The Importance of Process Control for New Business

Starting a new business can seem like a complex challenge. With several variables, the analysis needs to be precise and well planned. Therefore, some factors are more relevant at this time, such as financial resources allocated, fiscal and accounting management, labor charges … All these aspects, when added together, converge to a tangle of details that need to be managed very well by the manager.

Therefore, a good entrepreneur needs to consider the importance of process control when building your business. The processes are sets of actions applied in a specific sector of the business, aiming to optimize the results and standardize the performance of the production flows. That is, processes create behavior patterns that must reflect the company culture and the most effective way that each involved element should accomplish its task.

Why do processes matter so much?

Process control directly affects business productivity. As business relationships are currently at increasingly high speeds, harmonizing processes within a company ensures the execution of the services in the shortest possible time and with greater efficiency at the end of the process. All this starting from a single point and obeying rigorous steps, which also facilitates when identifying problems in the corporate structure.

In addition, processes allow the reproduction of your content. In this way, it is much more practical for the company to structure future actions based on the way the procedures are performed frequently. Thus, processes increase predictability and control over all sectors of the enterprise, if managed fluently and skillfully.

New business and process creation

Business management of a new business is very demanding. As there are no processes yet defined, they must be created and put into practice, which generates a certain period of accommodation and adjustment. The first step to creating a process control is to map all the actions that your company performs, separated by sectors. Therefore, it is necessary to look at its organizational structure, the departments, the various professionals and the numerous forms of work.

With the planning directed to the result of the actions, the manager needs to create and guide all processes for maximum efficiency and fluidity. It is crucial that there are loose ends or redundant steps when structuring a work pace. The more straightforward and clear the process planning, the easier it is to implement and execute it routinely.

The role of business management software (ERP) in project control

As it was analyzed, the process routine is a very complex element and requires a lot of application of the manager when coordinating its execution. However, there are currently several solutions that facilitate this work. Business management software is one of the most relevant ways to manage an enterprise’s process chain.

One of the success stories in the business management software market is EMC Gestão Empresarial, an integrated system that efficiently and solidly manages processes and other areas of your business. One of the hallmarks of EMC Gestão Empresarial is its modular structure that encompasses all business sectors, facilitating the identification and control of the process routines of each area of ​​the company.

As an ERP needs to be centralized and versatile, EMC Enterprise Management is right in the interaction with all the data sources that nourish the analysis of your business. This affirms its efficiency in controlling the processes and ensuring the joint improvement of actions related to each sector.

If you are interested in starting your business or optimizing the processes of your already consolidated company, please contact IT Refresh, the official reseller of EMC Business Management software. Purchase one of the most modern and fluid integrated systems on the market and prove the value for money generated by EMC Systems solutions.

An article by: IT Refresh

Dicas de Gestão

Get to know the 4 types of Data Analytics and find how to use them in your business

It is no longer surprising that companies deal with a large amount of data, which makes it difficult to analyze them and consequently make decisions. It is now necessary to cross-reference data from a variety of data sources, gain insights, and analyze consumer and market information. In today’s article, we’ll cover the 4 types of Data Analytics that you can (and should) use in your business!

Descriptive analysis

This type of Data Analytics answers the question “what is happening now?”. Through the response, companies can analyze data on customer losses, sales for a particular product, and the outcome of launched campaigns. Descriptive analysis allows immediate decisions to be made with a high level of security, since the analysis is based on concrete and current data. The information coming from this type of analysis is usually displayed in graphs and tables, which allows the manager to have an overview of the processes monitored.

Predictive Analysis

Predictive analytics is an advanced form of Data Analytics that aims to answer the question “what will happen?”. It is a type of analysis that makes predictions through probabilities. This analysis is possible thanks to techniques like regression and progression analysis, pattern matching and various types of statistics. This type of Data Analytics is widely used in stock market and investment companies.

Diagnostic analysis

Diagnostic analysis will explain why something happened. This type of analysis will relate all available data and information to find patterns of behavior that may explain the results. It is an important analysis to find problems and above all to avoid repeating them in the future.

Prescriptive analysis

The prescriptive analysis is the analysis of premonition. It answers the question “what could happen if we take this action?”. This type of analysis is very important especially in the sales area. For example, “if we think about giving a 15% discount next month on the company’s lesser-selling product, the likelihood of increased sales is 40%”. The prescriptive analysis raises hypotheses about possible results of actions taken by the company. It is an essential analysis for managers, as it helps them to evaluate the best way to choose a certain strategy to solve a problem.

 

Analyzing the data is essential to meet the constant challenges of today’s competitive business world. It is no longer enough to analyze the events after these have happened: it is essential to always be aware of what is happening at each moment. Business monitoring systems such as Multipeers are essential tools in today’s business world because they allow us to analyze the second thing that is happening in the company, allowing you to act immediately without having serious consequences.