Category: Dicas de Gestão

Dicas de Gestão

7 Commandments to Ensure Customer Satisfaction

Satisfy the customer is the goal of all companies. Clients are the most important external audience and it’s their satisfaction (or lack thereof) that will dictate the success or failure of the business. A satisfied customer can become a loyal customer to your brand, so it’s essential that you know the needs of each customer. In today’s article, we present the 7 commandments to ensure customer satisfaction!

Attendance of excellence

Have a good relationship with the customer at the time of service. Be aware of his needs and, if possible, anticipate them by offering solutions. It’s important that you don’t use a standard care formula as this will sound false and will get the message that you treat all clients equally. Customers like to feel unique and special and you should reflect this in their service!

After sales service

The sale is not extinguished at the moment the customer buys. There must be follow-up after the sale, to see if everything is okay with the product or service and to be available to find other solutions to other possible customer needs. After-sales service is especially important in the B2B area.

Offer special conditions

Many companies, in order to attract new customers, offer special conditions to those who do not yet have any connection with the brand. This makes current customers feel penalized. In fact, the customer who already has with us some kind of relationship should be the beneficiary, not the other way around! Offering special prices and specific customer offers is a great way to keep the customer loyal for a long time.

Offer solutions

Today’s consumers are very knowledgeable and very demanding. They no longer seek a product, but a solution that solves their problems completely. When presenting your products or services focus on the problem that they solve. In this way, it will be much easier to capture the customer’s attention and get him to buy it.

Plan your work

Contact with customers and potential customers should be well planned to know exactly when to approach the customer. For example, you should always follow up after submitting a product or service to see if the customer has any questions. However, this follow up shouldn’t cause the customer to feel pressured. You should allow time for the person to think and decide if your product/service is effectively the best to meet their need.

Make contact easier

As we have already mentioned, today’s consumers are very demanding and you need to be always aware of their needs and wants in order to achieve them. In a world dominated by the Internet and social networks, brands that allow contact through these means benefit. Let your customer contact you through Facebook, for example. You can also put a contact form on your website.

Be honest

It sounds like a very basic advice, but in the sales area we still find many professionals with an unrealistic talk about the product. It is important not to overdo the qualities of what it has to offer, as this may sound false to the customer and pass a negative image on the seller. You should always be honest to the customer and you should have no problem saying you do not know something about the product, as long as you are willing to learn and inform the customer quickly.

Dicas de Gestão

5 inspiring films about people management

People management is one of the most important areas in companies, but unfortunately it is one of the most undervalued. The internal public is the main public of the company, because it is through the actions of employees that the image of the company is created for external audiences. There are films with very valuable lessons on people management and in today’s article we have selected 5 inspiring movies that all managers should watch!

Charlie and the Chocolate Factory

In spite of being an eccentric film and with a lot of fantasy, we have the vision of a very effective selection process. Willy Wonka is the owner of the factory and creates a new place to take five children to meet the chocolate factory, through several challenges, which are authentic group dynamics. Willy Wonka had the entire process thought out and with all the particularities defined, just as a selective process should be. In this movie, we see that the right ad attracts the right people, with the ideal profile for the job. Anyone who went through all the challenges would have the job. This film is very good to show us that planning is essential in all phases of human resources.

Rocky

All of Rocky’s films, starring Sylvester Stalone, show us a motivational speech with the ability to make us start working immediately on all our plans and accomplish everything we always dream about. Rocky has incredible leadership skills and all human resource managers should be a bit like him! This film is also essential for the management of human resources because it shows us the difficulties that we are encountering along the way until we reach success. The main lesson is that despite the difficulties that are appearing, we must be able to stay strong to continue fighting!

The Devil Wears Prada

This is a must have movie! It has a cast full of good actors and tells the story of Miranda, an executive of Runaway Magazine, who hires an assistant and the relationship between them is very inspiring. This film shows us that our dream job may be far from perfect and that bad influences at work and over-competitiveness can interfere negatively throughout our lives. It’s an inspiring film about people management, which shows that good workplace environment is essential to the success of a business.

The Internship

This movie tells the story of two seasoned salespeople who start working as trainees on Google. To secure the place, they need to enter a competition with other candidates. In the beginning, they encounter difficulties due to the great difference of ages and knowledge between them and the new generation. However, in the end they can learn from the younger and younger learn from them. This film teaches us how important it is to value the knowledge of your team. Despite the management position it occupies, you must take into account that everyone has something to teach and that you can learn a lot from your employees. Encourage the sharing of ideas and knowledge among employees, as they will feel more motivated to evolve and work better.

The Imitation Game

This is a movie based on real facts that tells us the story Alan Turing, a mathematician with an above average intelligence, who is quite antisocial. The film takes place during World War II. At the time, the British government hired a team that had the purpose of decoding a famous code used by the Germans to convey their messages of war. The film teaches us that working as a team is fundamental and not giving up on adversity is the most important messages that you should convey to your employees as responsible for managing people.

 

Dicas de Gestão

How to Monitor Business Processes with BAM Tools

BAM tools like Multipeers are increasingly needed in companies around the world. Business Activity Monitoring enables companies to monitor in an objective and permanent manner all the business processes that are happening in the company. This tool allows monitoring the business processes against the management indicators generated by it. Through a dashboard, managers can get a complete, real-time view of all information relevant to the company’s operation, easily identifying production failures, deviations from established goals, and business opportunities. The information is presented in a graphically clean and interactive way, making the reading and assimilation of information extremely simple. In this article, we’ll talk about how you can monitor business processes with BAM!

The information is provided in real time

The life of your company is happening now. It is critical that you have direct visibility into what is happening at each moment in each area of ​​the organization. BAM tools capture real-time data from different sources of information and present them instantly in the format you choose.

Interactive dashboards for better understanding of information

The information provided by BAM tools comes in a consolidated way so that your query is easier and faster. You can choose to get the information through bar charts, multi-series charts, meters, among many other options. The information can be displayed using the most appropriate presentation, improving the analysis that the user can make of each indicator. In addition, each indicator is fully customizable according to business needs. When using the desktop, in the case of Multipeers, you can also use the ticker tool, which allows you to divulge external or internal news, messages and alerts, thus allowing all employees to be aware of what is important in the organization.

Centralized management for greater efficiency

BAM tools allow you to obtain a solid administration platform that collects data from a variety of sources. Multipeers is highly customizable and allows the distribution of processed information in a variety of ways, such as interactive graphics, widgets, meters, RSS tickers among many others.

Information from multiple sources of data

BAM tools interact directly with all your data sources such as databases, web services, MDX, Microsoft Excel, RSS feeds, multimedia content, email, applications, among others. You can even build your own connectors using the provided API so that no information from your organization is lost.

No need for clicks

BAM tools update permanently and automatically, so there is no need for any user intervention. Instead of being the user to meet the information, it is the information that the user finds autonomously.

Dicas de Gestão

5 mobile applications that will help you run your business

The smartphone is one of the best friends of managers, because it is through this little device that we do many of our daily actions. Nowadays, the business world is not restricted to the walls of the office and entrepreneurs should have access to all business information from anywhere. There are many mobile applications that make life easier for managers and are true allies of good decisions. In this article, we’ll introduce you to 5 mobile applications that will help you run your business.

Multipeers

The mobile version of Multipeers is a great help for managers. Multipeers is a BAM system that allows you to analyze the business in real time through a dashboard that shows all company information from the different data sources that exist in it. The manager can have this information on his mobile phone and easily notice the state in which the business is, and can make decisions instantly.

Google Drive

Google Drive lets you share files online, with real-time syncing. It allows integration with other Google tools, such as Gmail. This way, anywhere you can access and edit your documents in a simple way, from a mobile device. Any changes you make to your documents are automatically saved. You will no longer have to ask them to send you that report you need for the next meeting!

Whatsapp

WhatsApp is a very important tool for the work teams, since it allows the creation of groups, exchange of opinions and document sharing. We can keep track of everything that happens, even if you are physically absent from the office. In addition to chatting, WhatsApp also allows you to make phone calls for free (as long as there is Internet access) and share documents and pictures.

Corporate Email in the Cloud

Changing the corporate email system to a cloud-based solution is very important to increase business mobility. These solutions facilitate communication between the various departments of the company, because the information becomes accessible even when using tablets and smartphones. Using e-mail on mobile devices allows for a faster and more efficient response, which contributes to greater management efficiency.

Office 365

Office 365 is a solution in the Cloud that offers features for creating Excel documents, texts and presentations. All these documents are essential to perform the administrative tasks and communication of any business. With Office 365 you can create and edit documents anywhere, giving business mobility to the business. Access to this tool is by user account and there is no need to install the program on all devices that the company uses.

Dicas de Gestão

5 Tips to Make Your Business Smarter

Get-together data, analyzing them and applying them in business correctly is synonymous with having a smarter business. Technology is an indispensable resource to make the business smarter and more agile. Only with the use of technology you can follow everything that goes on in the company and make the right decisions for business continuity. In today’s article, we will leave you 5 important tips to make your business smarter.

Analyze the data

We live in the information age and this is nothing new to anyone. Whoever analyzes the data correctly is one step ahead of the competition as it is able to anticipate trends and predict market fluctuations. Big Data and Analytics are increasingly used in companies around the world, because they are tools that allow you to analyze the data for the most diverse purposes. Tools like Multipeers are increasingly needed in business as they allow you to analyze business information in real time.

Cloud Storage

Companies today are forced to have greater flexibility to access their documents even outside the workplace. Cloud storage is a widely used option today as it allows people to access and edit documents from anywhere in the World, with an Internet access.

Data security

Information security has never been as important as it is now, especially at a time when the new general data protection regulation is just in place. Computer attacks are becoming more frequent and sophisticated, so companies must equip themselves with the right tools to protect their information. Companies should educate employees so they are aware of the need to protect data and must have demanding data backup policies so they can recover their information even in the event of a disaster.

Automation of tasks

Business intelligence is constantly looking for automate tasks so that employees are available for other functions that cannot be accomplished using technology. Companies can adopt a Business Process Management (BPM) system in order to automate tasks and information flows. CRM is a tool that can also be adopted by companies, since it improves customer service processes. In addition to faster execution of tasks, the automation of tasks greatly reduces the likelihood of human error.

Financial management

The appropriate technological tools allow the company to identify points of improvement in its management and to eliminate wasted resources. It is essential that there be a good financial management, because only this is the continuity of the business is guaranteed. Software that integrates information across all departments will make decision processes more agile and more effective, as there is in-depth knowledge about the real state of the business.

Dicas de Gestão

5 tools to optimize work meetings

Meetings are very important for sharing ideas, exchanging opinions and defining business strategies. However, meetings often get too long, so employees spend a lot of time for other tasks. Optimizing work meetings is the goal of many companies and in today’s article we present 5 must-have tools to get the most out of your meetings!

Cloud

Meetings are often intended to make decisions based on information shared across departments. It is essential that documents are made available so that all those involved can access them and can change their content. Using the Cloud to share documents is very important so that in a meeting everyone can contribute to improving information.

Mindmeister

A mind map allows you to have a generic and organized view of the subject being addressed at the meeting. Mindmeister is a tool that allows you to create mind maps on the web and is free for up to three maps simultaneously. This tool is very useful for creating references for developing new business strategies and even for creating new products.

Shared Agenda

For a meeting to be fruitful, it is necessary for all those involved in the theme of the meeting to be present. However, it is not always easy to achieve the availability of all at the same time, which can lead to constant recharges and wasted time. Using a shared agenda is a simple and effective solution, as it is possible to integrate the agendas of everyone involved in the meeting. Thus, it is easier to see when all people have a free time for the meeting, avoiding successive redials that lead to significant time losses.

Skype

Skype is a free tool that lets even people who are away participate in the meeting. Distance is no longer an obstacle to people being unable to be present in the company’s decisions, and being a virtual meeting, there is less tendency to waste time on issues that are irrelevant to the theme of the meeting.

Team Meeting Checklist

This is a very interesting tool as it sets out the 25 fundamental conditions for successful work meetings. It focuses on details ranging from the preparation of the data, the location of the meeting and the goals to be achieved. You can share all the information in the meeting and make it available to all your stakeholders, so everyone knows what topics are going to be covered and their order of approach.

Dicas de Gestão

Find how technology eliminates bureaucracy

We live in an age where everything is urgent and reducing (or even eliminating) bureaucracy is one of the big business goals. Restructuring processes and saving time are the big business goals when it comes to eliminating bureaucracy. The technology brings numerous benefits in this area and it is more than known that the excess of formalism delays the development of any company. In today’s article, let’s talk about how technology eliminates corporate bureaucracy!

Scan all

Excessive paperwork is a big business enemy because you spend a lot of time looking for information in folders and files. If everything is scanned and organized on a disk, it’s much easier to find the information we need. In addition, we save time that we can take advantage of to perform other important tasks.

Privilege the use of the Cloud

Storing your data in the cloud has many advantages, namely being able to access files at any moment from anywhere. Using this technology reduces the need to invest in equipment and enables the practice of home office.

Optimize meetings

Meetings are often more time-consuming than necessary, which is a waste of time. There is already software that allows you to plan your meetings, so that they don’t last longer than is strictly necessary. Likewise, it is possible to hold meetings through Skype and other similar programs, which eliminates the need for everyone to be physically present.

Use enterprise applications

Use WhatsApp to talk to all employees and to improve cross-departmental communication, start using Uber to make it easier to call a car and pay for it, use task management tools so everyone knows what each department is doing do. In this way, communication improves and the number of steps to complete a process drastically decreases, reducing bureaucracy.

Use real-time management software

Business monitoring software such as Multipeers allows you to analyze your business in real time, through a dashboard that compiles all information from the most diverse sources of information. In this way, it becomes much easier to know what is going on in the company and to make decisions consciously.

Use Office 365

Office 365 is a solution in the Cloud that offers features for creating Excel documents, texts and presentations. All these documents are essential to perform the administrative tasks and communication of any business. With Office 365 you can create and edit documents anywhere, giving business mobility to the business. Access to this tool is by user account and there is no need to install the program on all devices that the company uses.

Dicas de Gestão

Practical tips for optimizing your business management

Managing a business is never an easy task. There is a lot of data involved, a lot of decisions to make, and a lot of human resources to deal with. Optimized management is a guarantee that the business will remain sustainable, so it is very important to know how to manage all the resources of a company. In today’s article, we’ll leave you some practical tips to optimize the management of your business!

Invest in internal communication

Internal communication is often neglected, but it is one of the most important areas in a company because it deals with the main public of an organization: its human resources. It is important that there is fluidity in the transmission of messages, as well as transparency in the work environment. It is essential to implement business management channels and/or applications that facilitate communication between the various departments.

Use an ERP

ERP management systems are used to improve the management of business resources and relate the data and processes in one place. Through the use of tools of this type, it is possible to integrate all sectors of the company so that the decision making is easier and more objective. The use of an ERP also allows the reduction of non-strategic costs and the creation of a greater competitive advantage.

Track KPIs in real time

Key performance indicators are very important for more assertive and thoughtful decision-making. They work like a thermometer that tell us the degree of results obtained in certain areas. Through BAM software such as Multipeers, you can analyze KPI compliance in real time. The life of your business happens now, so it is imperative to follow, every second, what goes on with your company! Only in this way you will be able to be one step ahead of the competition.

Get to know the market and your customers well

It sounds like a very basic tip and that everyone knows, but the truth is that it is here where many companies fail. It is crucial that companies are well aware of the market they are in, so they will not be surprised by unexpected fluctuations. Likewise, it is imperative that companies know well what the public is communicating and that they know the specifics of their target audience. Only in this way can you create a message that meets the needs of the target.

Set realistic goals

If a company doesn’t know where it wants to go, any way is good. The establishment of realistic objectives is the guiding line of the company and is the map that will guide all the work of the collaborators. For an objective to be positive for the company, it must be specific, measurable, achievable, relevant and challenging.

Dicas de Gestão

How Process Automation Improves Productivity

Many managers feel that software is faster than people and doesn’t make mistakes. This is a very simplistic view of the machines vs people dichotomy and doesn’t take into account all the potentialities of process automation for productivity. In today’s article, let’s talk about the relationship between automation and increased productivity!

Reduced time in task execution

The tasks performed manually take much longer than those that can be performed by software, and this is one of the main advantages of automating processes for companies. An automated system will allow a given task to be scheduled once and from that time it will be repeated accurately and effectively, consuming less time and eliminating the likelihood of error.

Integrated information

An automated management system allows all company information to be concentrated in one place and this makes data access easier for all employees. This speed in access to information allows faster and more conscious decisions to be made, avoiding delays in performing tasks. The integrated information allows you to create reports in real time, allowing the immediate detection of any problems that compromise the workflow.

Reduced costs

When processes are automated, employees become more productive and this is very good for the company’s finances. The automation of the processes contributes to the reduction of losses and optimizes the production. A good example is that automated systems are thought to save energy when they are not producing.

Integrated systems

Systems can be integrated through automation and become more effective. For example, through an API it is possible to integrate the payment software with some financial management application, being much easier to analyze the state of the company.

Greater agility

The automation of processes creates an environment favorable to improving processes and introducing improvements. The company that has its automated processes has a greater margin to innovate, since the employees are free of the most bureaucratic and annoying processes, being able to dedicate themselves to other tasks.

More effective communication

It is very complex for a person to organize between emails, notes and small reminders. With an automated workflow, the communication in the company becomes simpler, due to the existence of a control panel in the software. If all employees consult the same tool, communication between departments becomes easier, as everyone knows the work colleagues are developing.

Dicas de Gestão

5 lessons of management and leadership we can learn in La Casa de Papel

You’ve probably heard about the Netflix series “La Casa de Papel”. The argument is simple but bold: eight thieves lock themselves in the Royal Spanish Mint, making several hostages, with the aim of making history’s greatest robbery. This series brings us many management and leadership tips that we can apply to our day-to-day professional life. In today’s article, we present the 5 lessons of management and leadership that we can learn from La Casa de Papel.

Know how to deal with different personalities

A good leader has to be able to deal with different personalities and not let personal characteristics interfere with business. In the series, the leader is represented by the mysterious Profesor, who manages to win the trust of all through his intelligence and ability to anticipate problems. We can also observe that the teacher has another very important characteristic in leaders: the ability to motivate others. Also in companies it is essential that those at the top know how to motivate their employees, since only then will they be able to fulfill the overall objectives of the organization.

Careful planning

In the series, we can see that the whole assault was planned down to the smallest detail. The Professor not only plans all his actions, but also anticipates scenarios and thinks about possible solutions. In the business world, it is vital that the manager make careful and studied planning of the market and the actions that your company will develop. You should also be prepared for possible situations that could compromise the success of the business.

Training is essential for good execution

In the series, the robbers spent a lot of time training to do their best at the moment of the robbery. Everyone knew what to do and everyone spent many hours simulating situations that might happen at the Mint. In an enterprise environment, managers must experiment and hone processes, until they achieve maximum perfection in the execution of tasks. The training of employees in a work context is a very important point for the fulfillment of the objectives of the company.

Humans can go wrong

Despite all the planning, all the training hours and all the predictions, people can go wrong and things cannot go the way we had planned. Accepting this is inevitable so as not to discourage employees. Every failure in a company should be seen as a way of learning, because only then can you evolve and train better professionals!

Study your opponents well

Sun Tzu said: “Know your enemy as yourself and do not need to fear the outcome of a hundred battles.” This phrase is very important in the business world. As the Professor has studied the police team and the Mint workers well, managers must know their competitors very well, because only then will they know how to differentiate themselves and gain a competitive advantage.