How is the decision-making process in successful companies?

Decisions, decisions and more decisions: this is the day-to-day of a manager. Any decision interferes with the success (or failure) of the business, so it is essential to have adequate and up-to-date knowledge when deciding. Decisions must be made consciously, for when we decide intuitively, without concrete facts and figures, we may be seriously damaging our business. In today’s article, let’s realize how the decision-making process is in successful companies!

Step one: problem identification

In most situations, decision making aims to solve a problem. Thus, it is necessary to identify its origin and list all possible solutions. This step seems basic but it is one of the most important because it will give us the data needed to know which path to choose. In the end, the decision taken will have to agree with the identified problem. If this doesn’t happen, the decision you make may be completely ineffective for the company’s needs.

Step two: data collection

At this stage, it is important to collect the data needed to make the decision. It is here that a complete analysis of the situation is made. Increasingly, managers need to have access to the data in real time. Solutions such as Multipeers allow the manager to have access to all information coming from all of the company’s data sources. This scenario is best suited to make the decision made right for the business, since the manager knows, at every moment, exactly what is going on in his business. Real-time information is increasingly a necessity and a reality in companies around the world.

Step Three: Evaluate all the ways

Before making a decision, the manager must identify and analyze in detail all available alternatives. The same problem can have several solutions and the manager should rely on the help of his team to choose the best way forward. In this way, not only does the company win, because everyone’s opinion will certainly be better than that of a single person, as employees will feel more motivated because they feel that they are an integral part of the process.

Step 4: decision and follow-up

The last step is to choose the most appropriate alternative to the reality of the company. However, the decision-making process should not be extinguished at the time it is decided. In order for business to evolve positively, all decisions must be monitored continuously to see if it really was the right decision for the business and to make changes if necessary.

Analyzing data in real time is increasingly a reality in companies around the world. Business happens at a very fast pace and it is essential that you know what is happening in your company to make the most appropriate decisions for your business.

Get to know the advantages of the BAM system and learn how these tools can help your business!

 

 

Find the main industrial indicators and know how they can help you in your day-to-day

“What can not be measured can not be controlled”: this phrase makes perfect sense in the business world and, increasingly, managers are aware that it is necessary to evaluate each of their actions. Only with an effective follow-up of everything that goes on in a business it’s possible to apply improvement measures and achieve high levels of performance. KPI – key performance indicators – are fundamental in the process of managing, evaluating and continually improving a business. In today’s article, let’s talk about key industrial indicators and explain how they can help you in everyday life!

Production Indicators

In any industry it is fundamental that there is continuous production monitoring, in order to analyze its efficiency and uptime. Production indicators, when properly applied, help to reduce production costs, improve productivity levels and increase profitability. Some of the most commonly used production indicators are the number of products produced, the downtime of a machine or a collaborator and hours worked in production.

Order Indicators

These indicators give us information about stocks, liquidity, inventories, among other aspects. These are indicators that allow us to have an overview of what we have at the moment for sale, which applications are still to be completed and what our financial profitability is. The main indicators of this type are: turnover, percentage of unfulfilled orders, index of inventory for sales and percentage of orders delivered on time.

Economic indicators

The economic indicators are transversal to all activities and have a very significant weight for the industry. These indicators give us all the information regarding the financial health of the business. The main indicators in this area are: contribution margin, profit percentage, economic break-even point, EBITDA, average ticket and amortizations.

How can these indicators help me on a daily basis?

  • Relevant information for conscious decisions: KPIs provide a lot of information about the company and to that extent make decision making more efficient and easier. Managers often complain about the lack of information about the company in order to be able to decide consciously and these performance indicators gain a prominent role in making decisions about the future of the company. Managers can only make assertive and sound decisions if they have a full understanding of business reality. And nothing better than KPI’s to provide all that knowledge.

  • More realistic and more easily met objectives: analyzing the performance of a company on a constant basis ensures that more attention is paid to meeting the objectives. An efficient process must be planned and controlled. Continuous performance monitoring plays a key role in planning and subsequent control because it provides information on processes developed by the organization. The effectiveness of any control strategy depends to a large extent on the correct suitability of developed performance metrics and KPIs.

  • More knowledge about business strategy: it is essential that each employee of the company or organization knows their KPIs and that they are updated with some frequency. “If we do not know where we are going, any way is good”: the same goes for companies. If we are not aware of the results we should achieve with our work, we can do anything, and this may not be in line with the organization’s overall objectives. Defining the indicators of each employee and connecting to the monitoring system is essential for obtaining a global and integrated view of the state of the company and the performance of each one. It is also important to mention that each employee should have access only to the indicators that are important for the continuation of his work, so as to have a more focused and organized day-to-day.

Having a broader view is key to being able to keep up with the business and make the right decisions. In today’s hectic business day-to-day and with the ever-increasing demands of consumers, knowing the market is a must-have weapon to win. Download our business monitoring e-book and learn how a BAM system can help your business grow steadily!

7 Decisions that can lead a company to bankruptcy

Managers face  each day important decisions for the direction of business. Nowadays, there are tools like Multipeers that help managers take a more global and comprehensive view of the real state of the business, which has a very significant weight for more conscious decision making. However, deciding always involves risks and there are decisions that can lead a company to go bankrupt. In today’s article, we cover the 7 decisions that can compromise the survival of a business.

Going for a new investment without analyzing the market

If you want to start a business or if you want to invest in a new product or market, it is mandatory to study the market, its needs and characteristics. A bad investment can ruin a business. When a company invests in a new area, it tends to use its monetary and time investments into this area, eventually neglecting other sectors of the business. If this bet is not successful, it may jeopardize the viability of the business. A thorough and detailed analysis should be done before moving on to new projects.

Do not listen to the customer

The customer is very important to the success of a business. Without customers, business does not make sense. Therefore, the company must take into account the needs of the customer and must be available to listen to their criticisms and suggestions. Many companies make the mistake of thinking that the sale concludes at the time of purchase. The truth is that after-sales service is very important (more and more!). And the customer likes to feel accompanied even after the purchase.

Do not invest in marketing

Marketing tools are essential for every business that wants to stand out in the market. With the evolution of digital marketing, it is increasingly important that companies invest in marketing actions that capture the attention of potential customers. Nowadays, a company that does not exist online is almost as if it did not really exist. That is why marketing should be viewed as a strategic business vector.

Lack of planning

Many companies do not plan their actions and prefer to go on acting as situations arise. This is a decision that can seriously compromise business success. Companies should plan in the short and long term and should have alternative plans if the chosen strategy doesn’ work. Having a good planning is to avoid unpleasant surprises and is to always be prepared for unexpected situations.

Fail to keep up with market changes

Even companies that have been in the market for many years should always be attentive to market trends. Over the years, consumers’ behaviors and habits change, and businesses must be prepared to change with them. The company must adapt its product/service to the needs that the market is presenting because only in this way will it be able to stay in the “fight”.

Do not invest in the right tools

Often companies don’t want to invest in management tools because of their price but end up paying a higher price because of the lack of information and the clutter that sets in the business. Many tools mean greater efficiency and market knowledge, which brings innumerable advantages to the company. A solution that is increasingly needed and used in companies is Multipeers, which allows you to analyze your business in real time through a dashboard that aggregates all information from the various sources of data that exist in the company.

Do not innovate

Innovation should be seen as a strategic tool in companies. A company that has been stagnant for years has nothing new to offer the public. In a time when business competition is so “tight”, it is critical that companies have a person responsible for the part of the innovation, because only then will they be able to offer more value to their customers.

 

5 common mistakes in information management you need to eliminate right now

Information is the most valuable asset of companies. With each passing day, companies store more data that needs to be addressed to provide the inputs needed for effective and informed decision-making. When the information is not well treated and analyzed, the more likely the company is to make the wrong decisions that will undermine its functioning. Thus, it is essential to know how to deal with the information and it is necessary to eliminate all the barriers that prevent the good treatment of the data. In today’s article, we present the 5 most common errors in the treatment of information you need to eliminate right now!

Error # 1: Working without Goals

In today’s business world, which is so competitive, it is very important that companies set general and specific goals, because only then will they know what strategy to follow in order to achieve the desired results. Each employee must work with specific KPI’s that are appropriate to their function, because only in this way will they be able to evaluate the data and transform it into useful and beneficial information for the pursuit of their work.

Error # 2: Fail to keep pace with rapid technological change

Today, technology is evolving at breakneck speeds, making companies constantly face the challenge of being up to date constantly. Nowadays, real-time analysis is already a reality in many companies. If it was enough years ago to know what was happening in the company a few days after the events, today this reality is completely changed. Analyzing business information in real time is the first step (and we can risk saying that it is the most important) to be able to decide consciously and effectively. Many companies still make the mistake of basing their reporting on a few days. Systems like Multipeers are becoming more and more indispensable in today’s business world.

Error # 3: Give the same access to all employees

This error is linked to information security, which is one of the most important aspects, but that companies still do not pay attention to this. Company information should not be accessible to all employees in the same way. Each employee must have access only to part of the information they need to perform their work. This will allow the collaborator to focus more easily and, at the same time, will allow to discover the origin of an eventual leak of information.

Error # 4: Do not back up the data

It seems like a very basic advice, but unfortunately many companies have not yet implemented a serious backup policy. We live in an increasingly connected world and with more and more virtual threats. Therefore, it is essential that you be prepared for any situation that could put the security of your information at risk. These days, putting a security password in your most important files is no longer enough. Making backups of data frequently is a critical step in ensuring that you will not lose sensitive data of the utmost importance. In addition, it is advisable to use a disaster recovery system such as RAAS. Disaster recovery should be regarded as a must have in companies as it is the guarantee that the most important information of the company is safeguarded and that the company will continue to function properly even when computer problems happen.

Error # 5: Create complex reports

The tendency of managers is to create reports with many pages and complex terms that make it difficult to analyze them. The ideal is to make short reports that contain only the information essential to making the right decisions for the business. Create appealing and easy-to-read graphics because through these elements it will be easier to convey your message and better understand the data. If you complicate too much the presentation of the information, it will discourage the employees who have to make their analysis!

 

The main pillars of information security in companies

We may venture to say that “security” was the most widely heard word for business needs in 2018. Following the entry into force of the new general data protection regulation, companies were effectively concerned with ensuring that their information was secure , adopting new tools and new ways of dealing with the giant wave of data that is generated daily. But what are the main pillars of information security in companies?

Confidentiality

Confidentiality concerns all procedures and policies that allow you to restrict and regulate access to sensitive and confidential information. It is important that in a company the access to information is regulated and that it has several levels, according to the positions and the need of access of each employee. Most computer attacks are from internal sources, so you have to be careful that the company’s most important information does not fall into the wrong hands.

Integrity

Integrity is an important pillar since it allows us to identify if there has been any change in the process or the sending of the data. Data integrity is essential for the smooth running of a business and it is important that the data remain unchanged even after passing through successive people. Confidential data of a company can not be changed by any employee, and there must be a defined procedure for this situation.

Availability

Data must be available whenever it is necessary to access it. Information security can not allow the data to be “in a distant place,” where many steps are required to be able to visualize them. Cloud storage has been gaining more and more “followers” over the last few years as it allows data to be available anywhere, anytime, from any device. However, it is essential that there be care with the safety of the devices used in the company. Having a good antivirus, not opening suspicious emails or visiting unreliable sites are rules that should always be followed.

Authenticity

Authenticity is one of the fundamental pillars of data security. We must know the source of the data we deal with, because only then can we guarantee that they are reliable and current.

It is no longer a novelty that companies need to protect their information more and more. We live in a highly digital world and therefore the threats have proliferated at a very fast speed. Nowadays companies need to effectively use data security solutions, otherwise they will see their confidential information exposed. A security breach can be dramatic for a business, and can even dictate the end of it. In today’s article, we’ll realize how much does a security breach actually cost.  Threats to data security are getting bigger and more sophisticated, making it harder to ensure data security in the business. Protecting the information your company generates on a daily basis is essential for business success and at this stage when the new general data protection regulation has already come into force, it is even more important to work towards securing company and its stakeholders.

Data control: from management to accounting

Mastering a company’s data control is a key step to success. Today we live in the age of Big Data, where large amounts of information are processed at all times, helping companies to make more assertive decisions. What many people do not know is that data is different from information. The information only arises when the data are interpreted. Having a large volume of business data only means better performance if your company is able to convert that data into accurate and dynamic information. Thinking about this we will clarify the main doubts about the control of business data and how computerization is changing the world of business to best. Check out:

After all what is data control?

Data control is a set of actions that seek to optimize the reading of different information that affect the development of a company. When we talk about business data, we can address a number of industries, but the Big Data concept is Big.

According to Oracle Brazil website [1], Big Data is:

“[…] a holistic information management strategy that includes and integrates many types of data and data management together with traditional data.”

That is to say, large volumes of data are sorted and analyzed in order to represent concrete information about various sectors, such as customer behavior, market trends, investment possibilities and even pointing to operational failures in several sectors of a company.

Big Data is directly related to so-called “3 Vs”:

  • Volume: As the name says, everything in Big Data is GREAT. We are talking about a huge amount of data, which can be internal or external to the business environment. An example of internal data is the countless reports like buying, selling, profits and many other day to day data of a business. External data can be represented by customer behavior, demands, market changes and all actions that occur outside the company, but which directly affect its progress and profitability.
  • Speed: Big Data is characterized by the tremendous speed at which these new data are created. Every second million data is released in the digital world, which requires companies to quickly read this information. Companies that do not keep up with this speed end up lagging behind.
  • Variety: just as there is a large volume of data, rotating at an ever-increasing speed, there is also a wide variety of data, available in different sectors and channels.

These data are available in an unstructured way, that is, they are fragmented in several models and need to be sorted so that the information makes sense. Each digital medium has a different type of data, requiring a different type of reading. There is data, for example, in social networks, emails, messaging applications, websites or even in your accounting industry.

How does data control influence my business?

Every action of your company, simple as it may seem, represents a die waiting for interpretation. For a long time companies operated almost intuitively, relying only on basic and not always relevant information. This has always led to delays, undue expenses and problems in attracting new customers and creating new products. To solve this problem were created the ERPs, commercial automation software, integrated to several sectors of a company. An evolution of this process was the creation of the accounting integration, which provides the sending of the accounting data of the companies directly to their accountants.

What system should I adopt to perform good data control in my company?

If you want to improve the data control of your company, ManagementClick is one of the most efficient systems in the market. It acts as a powerful ERP and still has accounting integration, in this way the analysis of internal and accounting data of your company operate within a single environment.

Data control is performed efficiently and fully in the cloud, ensuring real-time monitoring and with complete security. The main advantage of the GestãoClick model is that it can count on several benefits in a single system. This represents savings, greater agility and integration.

Guestpost by GestãoClick

5 Reasons not to manage your data in Excel

Many companies still use Excel to manage their sales, marketing, and other data. However, although it is fairly easy to work with Microsoft Excel, this program has too many limitations and is ultimately insufficient to manage all the information in a company. As companies grow, managers feel the need to use more sophisticated tools to manage business information. But despite this growing need, many managers insist on using Excel as their primary work tool, and this is because of ease of use and resistance to change. In today’s article, we give you 5 reasons not to manage your data in Excel!

Excel is not secure

Excel is a manually managed program that works based on formulas that not every employee in a company understands. Thus, managing an organization’s data through Excel can be quite confusing, as a contributor simply changes a formula so that all data is corrupted. In addition, Excel has a large security gap because it doesn’t allow you to create hierarchies at the document editing level, which greatly compromises data security.

High consumption of time

Entering data in Excel is time-consuming and takes up a human resource that could be dedicating itself to another task. There are studies that show that managers spend about 50% to 80% of their work time collecting data and inserting it into programs such as Excel. The ideal is to use a tool such as Multipeers that brings together in a single platform all the information coming from the most diverse sources of data of the company. And everything in real time and automatically.

High probability of error

Excel files are handled manually and so there is a high probability of human error. In the business world, you need to have great confidence in the data, because only then can you make the right decisions for the business. A wrongly entered data in Excel can affect all information entered and can trigger a bad decision that seriously damages the company.

Danger of data loss

Fortunately, we already have the option of using Excel online through Office 365. However, most people continue to work on files stored on their computer and this compromises data security. In the event of a computer disaster or hacker attack, there is a high likelihood that the file will be lost forever. If you use Excel, the best decision to make is to use it in Office 365 so that you can automatically save changes and save the file to the Web.

Lack of integration

To manage a company well, it is necessary to work with several Excel files, but it is quite complex to get them to “talk” to each other. There are formulas that allow a changed data file to impact other files, but this makes the documents too heavy and sometimes does not work correctly.

 

 

How to make the right decisions in my company?

The life of a company manager is full of challenges, contingencies and responsibilities. Errors are not well accepted and each one of them has important consequences for the operation of the business. The success of the company depends on the numerous decisions that must be taken daily. Making assertive strategic decisions today has become a major differentiator and increases competitiveness and chances of success. It is no longer acceptable to rely solely on the “feeling” of the manager. But faced with so many difficulties, how to make the right decisions for the company? It certainly is with a lot of planning and with the use of tools that provide reliable information for the business. That way you minimize the chances of making mistakes. Accurate and up-to-date data are needed to make clear analyzes of the sociopolitical scenario, growth rates, competition, and many other items that have major impacts on the decision.

Identify the problem

One of the biggest mistakes of managers who make wrong decisions is the lack of knowledge and investigation of the situation altogether. Without this care, the decision taken may not be the most appropriate, leading to even more problems or new errors. It is important to devote a little time and effort to understand the starting point of the problem and to seek alternatives that can solve it. Often the question presented is only the consequence that another situation which, if not resolved, will continue to generate losses.

Have good performance indicators

The indicators show what is working or not at the company. It is imperative that you be able to rely on the figures presented and that they be updated. It is also important to choose those that are important to your business, as there are many indicators, but not all will demonstrate data relevant to your business. To make this information effective, you must rely on the technology and use data capture software to ensure the agility and accuracy of the information. They have business intelligence capabilities to “pan” the information relevant to your business and present it in a user-friendly manner, making it easier to interpret.

Use a business management system

With more of this technology help you simplify the registration and data organization process. The online ERP system gathers all the information recorded and allows the manager to generate personalized reports, in real time, as well as projections such as cash flow. With these data the analysis of possible scenarios becomes much easier and this helps in making decisions. Having accurate data without the risk of human failure allows a clear view of what your business needs. For example, by having stock control software you gain time in managing your inventory and accuracy of information.

Create efficient planning

For more complex, and especially long-term, decisions, you need to carefully plan each step to be taken considering all the pros and cons of each situation. A very efficient technique is the 5W2H tool, an acronym of 7 questions, in English, that serve as a basis for developing good strategic planning.

  • What (what will be done?)
  • Why (why will it be done?)
  • Where (where will it be done?)
  • When?
  • Who (who will be made?)
  • How (how will it be done?)
  • How much will it cost?

Count on your work team

For some decisions, especially those involving work processes and creativity, it is very important to involve your team of employees. Hold a brainstorming meeting, and ask your employees to think outside the box, finding creative and workable solutions to the problems encountered.

Follow the processes

Once you have made the decision to be made, and have defined the actions that need to be done, you must continue to follow the processes to make sure that everything is going as it should be. To this end, reliable performance indicators continue to be of great importance in ensuring that analyzes are faithful to events. If it is necessary to appoint another person to be responsible for the conduct of what has been planned, make sure that it is reliable, and still be aware of what is happening. Remember that you are responsible for making decisions and will be charged, sooner or later, for them. With these tips you will certainly be able to make important decisions for your company more quickly and objectively, and you will be assured that the choice will be the best for your business.

Guestpost by GestãoClick

Digital transformation: how to start?

We live in a digital age and businesses can no longer escape this new reality. Digital transformation is no longer a planning for the future: it is the present of companies. Nowadays, for a company to remain competitive it is necessary to have a solid foundation of technology. Cloud computing, Big Data, Data Analytics, Internet of Things, mobility, real time information, among many other technological concepts are part of the day-to-day business of companies around the world. All these concepts need to be integrated into a business digitization strategy, because when worked together they are much stronger than if analyzed individually. In today’s article, we leave you with some tips on where to start implementing a digital transformation strategy!

Analyze the market in detail

The company should start by checking where it is on the digital maturity curve. It should also verify at what point of maturity the direct and indirect competitors meet. In the past, digitization was seen only as a way to reverse the loss of profit. Nowadays, digital transformation is seen as an opportunity for growth.

Evaluate your current business status

At this stage, you need to make an exhaustive assessment of how digital or analog your business is (this analysis covers products, services and company assets). You need to check whether the company is easily digitized or whether it takes a lot of financial and human resources to get the company’s assets from tangible to intangible. After this assessment, it is necessary to plan the scenarios for change, analyzing strengths and weaknesses and market needs, in order to find financially sustainable possibilities to begin the digitization process.

Put yourself in the shoes of your customers and realize their needs

You need to know your customers and understand how they are interacting with the market, what needs they present and what kind of solutions they are looking for. Based on this knowledge, it is easier to direct the offer and add value to it. You should find ways to reach your customers by digital means, for example, see if they communicate through social media, read newsletters or listen to podcasts. Digital communication is increasingly the preferred communication channel for consumers. Through this mapping, it is possible to develop much more effective segmentation strategies, since it focuses on the real needs and characteristics of consumers.

Define a strategy with specific dates and actions

After analyzing all the aspects related to the market and the company itself, the next step is to use the data to draw up a strategic plan, which includes all the phases of the digital transformation to be applied in the company. The starting point is always different for each business, since each company has its own specific characteristics. Priority should be given to weaknesses in relation to the competition and using the company’s strengths to stand out.

Prepare the company for change and involve the entire organization

A traditional company tends to be at the center and to treat its customers only as consumers of its products, without actually realizing the importance that the customers have in the evolution of the business. A traditional-minded company looks at digital technology only as a support to operations and there is no great concern for innovation. A transition to the digital world requires investment, time, and a well-defined strategy, since this is the only way to take concrete actions. In this era of change, it is critical that business leaders prepare their employees for scanning. This preparation can be done through training actions that enable employees to realize the true importance and benefit of moving to a digital paradigm.

Apply the change in the actions of the day to day

It is not enough to say that we want to change. Do not just set a plan that ends up forgotten in the bottom of a drawer. Employees need to feel involved in the change process and it is essential that the example be given through daily actions. Using technology in actions that were once more “traditional” and automating processes are the first steps to prove that the company has effectively entered the digitization phase. It is only through superior examples that employees will feel motivated to apply the new business philosophy as well.

 

Digital transformation makes processes more fluid and managing all departments of the company becomes an easier and intuitive task, because communication between all areas of the company is facilitated. The definition, implementation and improvement of business processes for a more practical and facilitative approach is the goal of adopting new technologies in business. With a more organized and fluid structure, the company will gain a competitive position compared to its direct competitors.

How to increase the operational intelligence of your business

Operational intelligence is a new way of analyzing the business and finding answers to the challenges that businesses face every day. This concept is closely tied to technology and addresses data analysis so that they can make decisions based on real-time information. The main benefit of using operational intelligence is the ability to address problems and opportunities at the very moment they arise (in some cases, it is possible to anticipate trends and problems, solving them before they wreak havoc on the business). This makes managers make decisions more conscientiously and based on reliable information, which in turn will increase the effectiveness of the business, leading to better results. But how to increase the operational intelligence of your business? That’s what this article is all about! Check out our tips!

Automate everything you can

One of the most important advantages of operational intelligence is the automation of tasks. The more automated the job is, the more time employees will have to make the business more productive. Automation can range from the simplest to the most complex tasks. At the marketing level, we can automate a welcome email to a new newsletter subscriber or even a thank-you email for a purchase in our online store, for example. Automation eliminates the most annoying tasks employees have to perform, leaving them free for more important things.

Use a CRM

CRM is the acronym for Customer Relationship Management and is used by thousands of companies to manage their relationship with current and potential customers. This software aims to protect the business information of a company. At the same time, a CRM helps identify the best actions and the best time to contact the customer, in order to boost the sale. Likewise, it allows you to evaluate objectives and evaluate the sales team. Well-used CRM software helps increase a company’s productivity and reduces the likelihood of error by human resources. Reducing mistakes allows sales to be made simpler, and as a result, the company wins, as it sees its profits increase. CRM allows no contact with a potential customer to get lost, thus ensuring that everything is done for the sale to take place.

Use a real-time monitoring system

When you know exactly what is going on in your business, it is much easier to make the right decision. Analyzing your business in real time will give you all the inputs you need so you can consciously decide on the best course to take. The reports with a few days present outdated information, which does not correspond to the actual state of the company at that time. Therefore, often the decisions made are mismatched and do not benefit the business. Monitoring the business in real time will change this scenario, because you will have reliable information in your hand and will be able to make better decisions. Analyzing data in real time is increasingly a reality in companies around the world. Business happens at a very fast pace and it is essential that you know what is happening in your company to make the most appropriate decisions for your business. Download our e-book and learn how a BAM tool can help you manage!