Tag: ERP

Dicas de Gestão

7 Tips to Improve Customer Relationship

With digital evolution, communication with the customer is easier, given the multitude of ways to reach it. However, if communication is easier for us, so is it for our competitors, so the battle for the attention of the target audience is greater than ever. There are important tips you can follow to improve your relationship with the Customer and in this article we’ll introduce you to the 7 best tricks!

Meet deadlines

To satisfy the customer in the immediate, many companies make the mistake of setting deadlines too short to solve complex issues. It is tempting to show our customers that we are fast and efficient, but if we cannot meet the deadlines we are going to get an image of lack of professionalism. Therefore, it is essential to be conscious when defining a deadline because we have to take into account all the limitations of time and resource that may exist.

Focus on meeting customer needs

The relationship with the customer doesn’t expire when customer buys. It is increasingly essential to keep track of the level of consumer satisfaction through satisfaction surveys.

Update information in real time

Whenever you receive new data about a customer or potential buyer, you need to update your CRM right away. Don’t leave this task for later because you run the risk of forgetting and losing important information for the realization of a sale. Running your information systems in real time and analyzing all changes with a business monitoring system such as Multipeers allows you to make more conscious decisions and close deals faster.

Establish emotional relationships

According to a study published by Harvard Business Review Brazil, turning satisfied customers into people emotionally connected with the company is far more advantageous than making dissatisfied customers happy. A client emotionally attached to a brand spends twice as much and is worth 52% more than a satisfied customer. A good trick to connect emotionally with customers is to create a kind of VIP club, where you offer special promotions and exclusive offers.

Have a good presence on social media

People no longer go to the Internet today: they live online. Therefore, it is essential that a brand is aware of the social media most frequented by its target and that defines a strategy of action in these platforms to ensure close contact with the customer. If you use a Facebook page, offer interesting content and be always available to respond quickly to your followers’ questions. Don’t just talk about yourself; you should share content about your area, to attract the attention of your followers.

Be human and not mechanical

Consumers feel more confident with companies that treat them with education and transparency and feel no empathy with companies that use a standard, quasi-robotic service. Talking to the client empathically.

Be objective

Customers hate when they feel like companies are fooling them with beautiful words. You must always be objective and go straight to the problem that the customer wants to solve. Don’t be afraid to say “no” or to make a mistake. You must always offer solutions to the customer in order to minimize the negative effects that a purchase had.

Dicas de Gestão

7 Management tools that all business owners should use

In busy day-to-day business, it is not always easy to manage all projects and tasks. Fortunately, there are applications and management tools that simplify life if they are well used. In this article we present you 7 applications and management tools that all entrepreneurs should use!

Dropbox

Dropbox is a service for storing and sharing files. Its concept is based on Cloud Computing and through this service (free to a space limit), you can create a virtual folder on your computer that will be stored in the cloud and share it easily with anyone you want. You can modify and work on the folder as if it were a normal folder and all the files are protected even if something happens with the computer.

PDCA Cycle

The PDCA cycle is a fundamental management tool for your company because it follows 4 indispensable steps for its good operation and efficiency. The acronym PDCA means to plan, do, check, act). Applying this technique to all tasks and departments of a company ensures the optimization of resources and the constant improvement of individual and collective performance.

Analysis of KPIs

A KPI – key performance indicator – is a value that demonstrates if the company is achieving its main objectives. The company can and should have well-defined KPIs. In the same way, each department and employee must know their KPIs so that they can work towards their goals and help the company to grow. “If we don’t know where we are going any way is good”: in this way, it is indispensable that each employee knows his role in the company so that he can guide his daily work in order to reach all his objectives.

MindMeister

MindMeister is an online mind map that lets you add ideas to a layout so that all your thoughts related to a particular project are organized on the screen so you can make decisions more easily. It is a practical and quick way to organize information.

ERP

Enterprise resource planning (ERP) is the management software that manages the entire enterprise and is the most basic tool a business should have. ERP controls all of your company processes and is a very important tool to manage and decide with confidence.

Google Analytics

Google Analytics lets you review the status of your website. In today’s world, where we all live online, the website performance level is an essential indicator for measuring business success. This tool is free and easy to use and allows you to know the number of visits, origin of visits, most viewed pages, among many other indicators that will allow you to improve your website.

Real-time data analysis

The business world is increasingly accelerated and it is essential that a manager knows, at every moment, what is going on in his company. Analyzing reports with a few days means having a reactive action to the events, which can cause damages to the company. Thus, real-time data analysis is increasingly essential in the business world. Multipeers is a BAM system that allows you to analyze the business to the minute, through a platform where all the information of the company, from the diverse sources of data is found. This allows faster and highly effective decision making.

 

Learn about the advantages of the BAM system and find how these tools can help your business!

Dicas de Gestão

360 Vision: Find how to integrate all of your business information

Technology has changed the way we live and how we work. In an increasingly technological and digital age, companies need to focus on increasing their competitiveness and productivity. Technology is now an essential element in supporting business and has a direct impact on its results. Companies need to use modern management systems that are able to keep up with technological developments without compromising productivity and performance. The integration of business information is a necessity and a reality so that you have 360 ​​insight into everything that happens. In this article, we’ll talk about integrating business information and the impact it has on business results.

Real-time business monitoring

Knowing what is happening in real time in each department of the organization is crucial so that you can make effective and conscious decisions. Softwares like Multipeers allow you to analyze all the information of your business, coming from the most diverse data sources, in a single dashboard and in a simple and interactive way. Having all the business information in one place allows you to better manage time and make the right decisions for the future of your business.

Interdependent goals

Many times the departments of a company function as if they were isolated organisms and with objectives totally independent from the rest of the organization. One of the best ways to connect departments and get a 360 view of business is to set common goals for different departments. Thus, there will be a greater communication between the different departments because everyone will feel that they are working towards common goals. This also favors the existence of a collaborative culture.

Use an ERP system

ERP stands for Entreprise Resource Planning. The mission of this tool is to group all departments of the company, providing better communication, through a continuous flow of information. This factor proves to be of great utility because the processes of a company depend on each other and a failure of communication or loss of transmission of the data can mean great losses of productivity and profit. ERP is thus the most basic software of a company and guarantees the financial control of the organization. ERP allows you to stop using dozens of isolated software and ensures greater control over everything that goes on in a company.

Having a broader view is a key to being able to keep up with the business and make the right decisions. In today’s frenetic business day-to-day and with the ever-increasing demands of consumers, knowing the market is a must-have weapon to win. Download our business activity monitoring e-book and find how a BAM system can help your business grow progressively!

Dicas de Gestão

Find the benefits of doing the integrated management of your company

Managing a business is not easy. There are many influencing variables and without good control over all of them it is difficult to find good solutions. And having control of everything that goes on inside your company has already been extremely impractical. Nowadays, there are good solutions that allow this type of analysis and thus guarantee that you can make the best decisions according to your needs for your day-to-day life. The best solution is to make an integrated management of your company, interconnecting the most varied information routinely and ensuring agility when making decisions and follow up. Although it may seem complex, an ERP may be all you ever needed.

What is an ERP (Integrated Management System)?

An online ERP system is nothing more than a software that is responsible for organizing many different activities of a company, facilitating access and monitoring by every manager anywhere and in real time. And this type of software is not only limited to the process of receiving the data, but also presents analyzes and reports of great importance for a manager of any type of company. It is, without doubt, an essential tool for organizational control and analysis. It is possible to carry out customer registration, financial control, stock control, electronic invoices issuing among other functionalities.

The benefits of doing the integrated management of your company

There are several reasons for you to seriously consider using an integrated management system to increase the efficiency of your business. More than a simple system, this tool is a great revolution in information management. And all this begins in the sense of centralizing everything in one place. The most common is to find companies that present different programs for each activity. That is, software for logistical control, another program for accounts payable, a third for control of human resources area and so on.The problem with this type of operation is precisely the difficulty in obtaining  analyzes and reports since everything that is registered is spread in different programs. With this unification is obligatorily done by a person – which not only makes the process slower, but also increases the possibility of errors. An ERP eliminates this problem.

The company in your hands

This centralization of information is especially important for the manager who identifies problems in the organizational routine. It is common to find cases where errors occur due to errors in the information control model (often performed in manual spreadsheets). This is the case, for example, of payments. How many companies do not lose money simply because of a lack of organization or because they don’t realize that they will not have enough resources to pay them off? With an ERP everything becomes easier since control of everything will be in the palm of your hand.
For the manager the best is the real-time monitoring of everything that is released in the system (and in this case you can connect your ERP with Multipeers). So when you know that something needs to be paid in a day and you don’t find the launch, you can already charge the industry responsible and mitigating any mistakes that may happen. And it is not only internally that an integrated management system guarantees good results, but also on sales. This is because the control is also done in real time, including customer registration – allowing monitoring not only of results, but also of loyalty and satisfaction. The system also allows all sales processes to be done in a simplified way – from the initial budget, through the relationship and in charge of issuing the invoice.

Enjoy the gains of making your company’s integrated management

Anyway, there are numerous reasons to use an ERP in your company. Control, processes, information management … All this comes in a way that facilitates the life of managers independent of their field of activity. It’s not just software: it’s a complete evolution of your company.
If you want to know more about how a business management software works and how it can increase the results and productivity of your company, talk to us!

 

An article by: https://gestaoclick.com.br/

Dicas de Gestão

ERP and CRM: everything you need to know about these concepts

Technology has changed the way we view business and how we work. There are several solutions that help us in our day-to-day business, automating processes and facilitating the consultation of information. ERP and CRM are two concepts present in many companies, but there are many people who still confuse the two themes. In this article, we will show you everything you need to know about ERP and CRM!

ERP: definition

ERP means Enterprise Resource Planning. It emerged in the late 50’s, when people began to combine management with technology. Initially, its purpose was to optimize the time spent on manual tasks, but today this resource is capable of integrating all the information and processes of an organization in one place.

The mission of this tool is to group all departments of the company, providing better communication, through a continuous flow of information. This factor proves to be of great utility because the processes of a company depend on each other and a failure of communication or loss of transmission of the data can mean great losses of productivity and profit.

ERP is the most basic software of a company and guarantees the financial control of the organization. ERP allows you to stop using dozens of isolated software and ensures greater control over everything that goes on in a company.

CRM: definition

CRM is the acronym for Customer Relationship Management and is used by thousands of companies to manage their relationship with current and potential customers. This software aims to protect the business information of a company. At the same time, a CRM helps to identify the best actions and the best time to contact the customer, in order to boost the sale. Likewise, it allows you to evaluate objectives and evaluate the sales team.

In summary, we can say that ERP helps to:

– Reduce IT costs, human resources and productivity losses;
– Reduce delivery times, as it boosts productivity;
– Facilitate the management of stocks and the purchase and sale of goods;
– Improve tax management.

Briefly, we can say that CRM helps to:

–  Reduce paper costs;
– Reduce time in the search for information and documents;
– Facilitate the formation of teams through software;
–  Increase sales because you can devote more time to sales and set aside more administrative tasks.

 

Multipeers is a BAM system that allows connection to the various software in a company, facilitating the exchange of information between them and allowing a fast and efficient decision making.

Learn how a BAM system can help your business to grow!